Deputy Division Manager

City of Charlotte•Charlotte, NC

1d•$108,851 - $156,474•Onsite

About The Position

The Deputy Chief Risk Officer (DCRO) serves as a senior leader within the City of Charlotte’s Risk Management Division and functions as the principal strategic and operational partner to the Chief Risk Officer (CRO). This position assists in directing the City’s comprehensive enterprise risk management program and supports risk management services provided to the City of Charlotte, Mecklenburg County, Charlotte-Mecklenburg Schools, Medic, the Charlotte Regional Visitors Authority, and other participating entities. The DCRO is responsible for helping oversee division operations, supervising key functional teams, coordinating enterprise-wide risk mitigation efforts, and ensuring the CRO remains informed of significant incidents, emerging risks, claims activity, operational disruptions, regulatory concerns, and other matters that may materially impact the City and participating entities. This role requires a highly collaborative and proactive leader with strong operational judgment, governmental risk management experience, leadership capabilities, and the ability to manage complex issues in a dynamic public-sector environment.

Requirements

Enterprise risk management principles and practices
Public sector and governmental risk management operations
Risk financing, insurance, and claims administration
Workers’ compensation, safety, and loss prevention programs
Contractual risk transfer and insurance requirements
Applicable federal, state, and local laws and regulations
Crisis management and business continuity planning
Leadership and personnel management
Strategic thinking and operational execution
Incident assessment and escalation
Communication and stakeholder engagement
Conflict resolution and negotiation
Process improvement and organizational effectiveness
Data analysis, reporting, and problem solving
Collaboration across complex organizations
Build and maintain effective professional relationships with internal and external stakeholders
Manage multiple priorities and rapidly changing operational demands
Exercise discretion, professionalism, and confidentiality
Identify emerging risks and proactively communicate critical issues
Lead teams in a fast-paced and service-oriented environment
Support executive leadership during crises and high-impact events
Communicate clearly and effectively in written, verbal, and public settings
Bachelor’s degree from an accredited institution in Risk Management, Business Administration, Public Administration, Insurance, Finance, Safety, or a related field and: Five (5) or more years of progressively responsible experience in risk management, insurance, claims, safety, enterprise risk management, or related operations, including supervisory or management experience; preferably within a governmental, municipal, public-sector, or similarly complex organization
Master’s degree in a related field and: Three (3) or more years of progressively responsible related experience, including supervisory or leadership responsibilities
An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Nice To Haves

Local government experience is highly preferred.
Chartered Property Casualty Underwriter (CPCU)
Associate in Risk Management (ARM)
Associate in Claims (AIC)
Certified Risk Manager (CRM)
Certified Risk Management Professional
Public Risk Management Association (PRIMA) certifications or related credentials

Responsibilities

Assists the Chief Risk Officer in the leadership, administration, and strategic direction of the Risk Management Division.
Serves as a trusted advisor and operational partner to the CRO, ensuring timely escalation and communication of significant incidents, claims, exposures, emerging risks, safety concerns, and operational issues.
Acts on behalf of the CRO as designated and helps ensure continuity of leadership across the division.
Supports the development and implementation of enterprise-wide risk management strategies, initiatives, policies, and procedures.
Assists in integrating risk management considerations into organizational strategic planning and operational decision-making processes.
Coordinates cross-functional risk management initiatives among City departments and participating entities.
Monitors citywide incidents, operational disruptions, claims trends, safety events, and emerging exposures that may impact the City’s risk profile or financial position.
Ensures the CRO is informed of material incidents, litigation concerns, high-severity claims, regulatory issues, and emerging enterprise risks.
Assists in evaluating and mitigating operational, financial, safety, liability, and reputational risks.
Works with Safety team to support crisis management, emergency response coordination, business continuity efforts, and recovery planning activities.
Collaborates with departments and partner entities to identify, assess, and mitigate risk exposures.
Directly supervises assigned teams and managers within the Risk Management Division, which may include claims administration, workers’ compensation, safety and loss control, insurance operations, and/or enterprise risk management functions.
Provides leadership, coaching, mentoring, performance management, and professional development for assigned staff.
Promotes a culture of accountability, collaboration, responsiveness, customer service, and continuous improvement.
Assists with workforce planning, recruitment, employee engagement, succession planning, and retention initiatives.
Assists with oversight of insurance programs, risk financing strategies, claims management operations, and contractual risk transfer activities.
Collaborates with brokers, actuaries, third-party administrators, legal counsel, and external stakeholders regarding claims, coverage, renewals, and loss trends.
Supports evaluation of insurance coverage adequacy and program effectiveness for all participating entities.
Helps ensure compliance with applicable federal, state, and local laws, regulations, and reporting requirements, including OSHA and governmental risk management standards.
Maintains strong working relationships with City leadership, department directors, partner entities, external agencies, consultants, brokers, and vendors.
Assists with preparing reports, presentations, dashboards, and executive-level communications related to risk management activities and emerging issues.
Facilitates communication and coordination among stakeholders during incidents, claims events, emergencies, and operational disruptions.
Supports training and educational initiatives to strengthen organizational awareness of safety and risk management practices.
Identifies opportunities to improve operational efficiency, reduce risk exposure, enhance service delivery, and strengthen internal controls.
Assists with implementation and utilization of technology solutions, reporting tools, and data analytics to improve risk management operations and decision-making.
Supports development of metrics and reporting processes to evaluate program performance and organizational risk trends.
Works with Procurement to ensure all vendor contracts contain sufficient protection ad coverage for the City.
Performs other duties as assigned.