Deputy Division Director, MPSCS - SAM15

State of Michigan•Dimondale, MI

5d•Hybrid

About The Position

This position functions as an Administrative Manager for MPSCS and will provide administrative oversight of the Operations Section of the MPSCS. This involves organizing and guiding the activities and mission of the MPSCS as a whole with specific attention to the two like operational areas. Duties to include formulating and implementing policies and workflows that are efficient and logical. Coordinate work efforts that impact other areas of MPSCS and member agencies. Monitor budget tracking and planning for the section and ensure direction is aligned with the MPSCS mission. Meet with professional and member organizations as needed to tell the MPSCS story and identify any future operation challenges. Conduct weekly staff meetings to discuss operations and the status of ongoing programs and projects. This position is responsible for the management of the IT Operations Unit and the Network Communications Center of the MPSCS. Both areas support the ongoing operations, maintenance, and enhancements to Michigan Public Safety Communications System (MPSCS) as well as other communication systems. Experience with 24x7 or shift-based operations, real-time decision-making under pressure, leadership of both technical and non-technical personnel, accountability and performance management, strong communication across multiple stakeholders, ability to prioritize and triage competing incidents and focus on mission continuity and system reliability.

Requirements

Possession of a bachelor's degree in any major.
Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
Experience with 24x7 or shift-based operations.
Real-time decision-making under pressure.
Leadership of both technical and non-technical personnel.
Accountability and performance management.
Strong communication across multiple stakeholders.
Ability to prioritize and triage competing incidents and focus on mission continuity and system reliability.
Excellent communicator, adjusting communication style and messages to varying audiences to ensure understanding.
Understands the value of standards and can advocate for them.
Excellent customer service.
Ability to motivate and support team members.
Manage expectations.
Conduct ourselves with integrity.
Embrace diversity.
Team-oriented mindset.
Communicate effectively with a wide range of professionals.
Desire to invest in the success of the Division.
Self-motivated person who wants a challenge and to work in a highly paced environment.

Responsibilities

Provide administrative oversight of the Operations Section of the MPSCS.
Organize and guide the activities and mission of the MPSCS with specific attention to the two like operational areas.
Formulate and implement policies and workflows that are efficient and logical.
Coordinate work efforts that impact other areas of MPSCS and member agencies.
Monitor budget tracking and planning for the section and ensure direction is aligned with the MPSCS mission.
Meet with professional and member organizations as needed to tell the MPSCS story and identify any future operation challenges.
Conduct weekly staff meetings to discuss operations and the status of ongoing programs and projects.
Manage the IT Operations Unit and the Network Communications Center of the MPSCS.
Support the ongoing operations, maintenance, and enhancements to Michigan Public Safety Communications System (MPSCS) as well as other communication systems.