Deputy Director
Dynamic Workforce Solutions•El Paso, TX
•$82,000 - $90,000•Remote
About The Position
Oversees day-to-day operations of workforce centers ensuring consistent service quality, compliance, and performance across all access points. This position is remote, with occasional in-office requirements based on business needs.
Requirements
- Bachelor's degree or equivalent experience
- Progressive responsibilities in management and workforce development program operations
- Strong business knowledge of fiscal operations and performance measurement
- Prior experience as a senior staff member in Workforce Development
- Experience in training/coaching and mentoring required
- Top level project management, organizational, personnel, problem solving and data analysis skills
- Ability to meet deadlines as required by our employees and customers
- High level of communications skills
- Ability to work alone
- Strong technical skills and commitment to a continually improving environment
- Strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment
- Successful completion of a basic IT skills assessment is required
- Valid driver's license and adequate vehicle insurance coverage
Nice To Haves
- Certified Workforce Development Professional credential preferred
Responsibilities
- Provides day-to-day operational oversight of workforce center service delivery
- Serves as second-in-command to the Project Director, supporting overall operational execution
- Oversees workforce stability, including staffing levels, coverage, and retention strategies
- Leads staff training, onboarding support, and cross-training initiatives to maintain service continuity
- Ensures frontline capacity is aligned with customer flow, program demand, and performance expectations
- Monitors operational performance and identifies staffing or workflow adjustments as needed
- Supports supervisors and lead staff through coaching, problem-solving, and technical assistance
- Coordinates with Quality, Data, and Logistics roles to sustain compliance, service quality, and system readiness
Benefits
- health insurance
- dental insurance
- life insurance
- disability insurance
- paid time off
- paid holidays
- 401(k) retirement plan
- flexible spending accounts
- tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
