Deputy Director-Office Of Operational Excellence (Spsa, Opt.1)

State of Illinois•Springfield, MO

3d•Hybrid

About The Position

The Department of Central Management Services (CMS) seeks a senior leader to advance operational excellence through continuous improvement, enterprise learning, and strategic organizational development. The Deputy Director leads high-performing teams, drives transformational change, and partners with executive leadership on solutions to improve efficiency, strengthen workforce capabilities, and achieve measurable results across complex organizations. Subject to management approval, the Deputy Director monitors and reviews the Office of Operational Excellence’s activities to ensure consistency, quality, and effectiveness of agency initiatives. The role supervises staff and represents the Director to internal and external stakeholders, including CMS staff, client-agency senior management, boards and commissions, and public, private, and federal officials. The Deputy Director also advises CMS senior management and serves as a liaison with the Governor’s Office and state agencies to monitor operational excellence initiatives. The position is based at CMS headquarters in Springfield, Illinois, with a hybrid schedule of one to five days per week in the office depending on operational needs. Work hours are 8:30 a.m. to 5:00 p.m., Monday through Friday. Overtime may be required, including evenings or weekends, and travel, including overnight stays, is required as appropriate.

Requirements

Knowledge, skills, and mental development equivalent to completion of four years of college with coursework in business management, organizational development, or a business-related field.
Four years of progressively responsible administrative experience in business management or related experience in a public or business organization.
Thorough knowledge of administration practices and principles.
Complete a background check and disclose criminal history.
Ability to travel for work, with overnight stays as appropriate.
Ability to use agency technology and equipment, such as a mobile phone and laptop, in accordance with information security and confidentiality policies.
Ability to attend seminars, conferences, and trainings to stay current on relevant methods, tools, and industry topics.
File annual and supplemental Statements of Economic Interest as required by the Illinois Governmental Ethics Act.
A detailed resume/CV is requested if provided with the application.

Nice To Haves

Five years of professional supervisory experience.
Five years of professional experience leading and implementing continuous-improvement principles within a large, diverse organization.
Five years of professional experience leading and implementing learning programs for adult workplace audiences within a large, diverse organization.
Four years of professional experience developing and implementing a major operational program.
Four years of professional experience coordinating and overseeing implementation of statewide policies, procedures, and performance standards.

Responsibilities

Monitor and review Office of Operational Excellence activities to ensure consistency, quality, and effectiveness of agencies’ initiatives.
Serve as a full-line supervisor.
Represent the Director to internal and external entities, including CMS staff, senior management of client agencies, boards and commissions served by CMS, and public, private, and federal officials.
Advise CMS senior management and serve as a liaison with the Governor’s Office and state agencies to monitor operational excellence initiatives.
Perform other duties as required or assigned that are reasonably within the scope of the position.

Benefits

Competitive group health, life, dental, and vision insurance.
Flexible work schedules when available and dependent on the position.
10–25 days of paid vacation annually, with 10 days for the first year of state employment.
12 days of paid sick time annually, carried over year to year.
Three paid personal business days per year.
13–14 paid holidays per year, depending on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Voluntary Deferred Compensation supplemental retirement plan.
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan.
Tuition Reimbursement Program.
Eligibility for the Federal Public Service Loan Forgiveness Program.