DEPUTY DIRECTOR-OFFICE OF OPERATIONAL EXCELLENCE (SPSA, OPT.1)

State of Illinois•Springfield, IL

5d•$140,000 - $155,000•Hybrid

About The Position

The Department of Central Management Services (CMS) seeks a senior leader to advance operational excellence through continuous improvement, enterprise learning, and strategic organizational development. The Deputy Director will lead high-performing teams, drive transformational change, and partner with executive leadership to deliver innovative solutions that improve efficiency, strengthen workforce capabilities, and achieve measurable results across complex organizations. Subject to management approval, the Deputy Director serves as the agency’s leader for the Office of Operational Excellence. The role monitors the office’s activities to ensure consistency, quality, and effectiveness of agency initiatives; supervises staff; represents the Director to internal and external stakeholders; and advises CMS senior management while serving as a liaison with the Governor’s Office and state agencies on operational excellence initiatives.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of college with coursework in business management, organizational development, or a business-related field.
Four years of progressively responsible administrative experience in business management or related experience in a public or business organization.
Thorough knowledge of administration practices and principles.
Complete a background check and self-disclose criminal history.
Ability to travel for work, including overnight stays as appropriate.
Ability to use agency technology and equipment, including mobile phones and laptops, in accordance with information security and confidentiality guidelines.
Ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, and other industry-related topics.
File annual and supplemental Statements of Economic Interest as required by the Illinois Governmental Ethics Act.

Nice To Haves

Five years of professional supervisory experience.
Five years of professional experience leading and implementing continuous improvement principles within a large, diverse organization.
Five years of professional experience leading and implementing learning programs for an adult workplace audience within a large, diverse organization.
Four years of professional experience developing and implementing a major operational program.
Four years of professional experience coordinating and overseeing implementation of statewide policies, procedures, and performance standards.

Responsibilities

Monitor and review Office of Operational Excellence activities to ensure consistency, quality, and effectiveness of agency initiatives.
Serve as a full-line supervisor.
Represent the Director to CMS staff, senior management of client agencies, boards and commissions served by CMS, and public, private, and federal officials on initiatives and issues.
Advise CMS senior management and liaise with the Governor’s Office and state agencies to monitor operational excellence initiatives.
Perform other duties as required or assigned that are reasonably within the scope of the listed duties.

Benefits

Competitive group insurance, including health, life, dental, and vision plans.
Flexible work schedules when available and dependent on the position.
10–25 days of paid vacation annually, with 10 days in the first year of state employment.
12 days of paid sick time annually, carried over year to year.
Three paid personal business days per year.
13–14 paid holidays per year, depending on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Voluntary Deferred Compensation Program for supplemental retirement.
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan.
Tuition Reimbursement Program.
Federal Public Service Loan Forgiveness Program eligibility.