Director of Operational Excellence

YQN•Fontana, CA

6d•Onsite

About The Position

The Director of Operational Excellence establishes, optimizes, and oversees the end-to-end quality assurance framework across YQN’s nationwide warehouse locations. The role leads quality strategy, operational audits, cross-site process standardization, and warehouse project implementation to support accuracy, compliance, and operational excellence across the network. The position is onsite in Fontana, California, and requires nationwide travel as needed.

Requirements

5–10+ years of quality management experience in warehousing, logistics, or distribution.
Strong background in multi-site quality leadership.
Deep understanding of warehouse processes and quality methodologies such as RCA, Lean, and Six Sigma.
Excellent communication, leadership, and training capabilities.
Strong analytical and problem-solving skills, with the ability to influence cross-functional teams.
Ability to travel nationwide as needed.
Proficiency with the Microsoft Office Suite and warehouse management systems (WMS).

Nice To Haves

Bilingual proficiency in Chinese is highly preferred.

Responsibilities

Develop and maintain nationwide warehouse quality control strategy, policies, and operational standards.
Define and implement standardized operating procedures (SOPs), KPIs, and audit mechanisms for warehouse functions, including receiving, putaway, inventory control, picking, packing, shipping, returns, and value-added services.
Analyze warehouse data to identify trends, gaps, and improvement opportunities.
Conduct routine and random quality audits across warehouse locations to ensure compliance with internal standards and customer requirements.
Review and approve quality reports, deviation records, root-cause analyses, and corrective/preventative action plans (CAPA).
Lead initiatives to improve order accuracy, inventory accuracy, packaging quality, and process compliance.
Collaborate with Warehouse Operations, Supply Chain, HR/Training, Customer Service, and IT to ensure consistent implementation of quality standards.
Facilitate communication among site managers, regional leadership, and executive stakeholders regarding quality metrics and priorities.
Support client-facing teams by aligning warehouse quality processes with evolving customer requirements.
Lead major warehouse quality improvement projects, multi-site rollouts, and technology or tool implementations, such as WMS enhancements and QC automation tools.
Ensure new processes, tools, and standards are successfully deployed across locations and properly documented.
Deliver regular quality and operational performance reports to executive leadership.
Ensure adherence to relevant regulations, industry standards, and customer-specific SLAs.
Support internal and external audits as required.
Perform other tasks as assigned by senior leadership.