Deputy Chief - Operations (EMS)

City Of League City•League City, TX

2d•Onsite

About The Position

Under the general direction of the Assistant Fire Chief – EMS, the Deputy EMS Chief - Operations serves as the leader responsible for the administration, planning, coordination, and oversight of Emergency Medical Service operations for the League City Fire Department. This position provides strategic leadership for EMS operations, clinical excellence, personnel management, regulatory compliance, emergency preparedness, quality improvement, and fiscal stewardship. The Deputy Chief ensures the delivery of safe, effective, evidence-based prehospital emergency medical care while maintaining compliance with all applicable federal, state, regional, and local regulations. This position serves as the department's administrator for daily EMS operations, and acts on behalf of the Assistant Fire Chief – EMS as assigned.

Requirements

Associate’s degree from an accredited college, or two years of college.
Minimum of ten (10) years progressively responsible experience as a Paramedic in a high-performance 911 EMS system.
Minimum of five (5) years of supervisory experience in fire-based EMS or third-service EMS system.
Minimum of three (3) years in senior command-level EMS management.
Texas Certified or Licensed Paramedic
Texas EMS Instructor
Incident Command System ICS-100, 200, 300, 400, 700, and 800
Valid Texas Driver License
Knowledge of English grammar, spelling, punctuation
Knowledge of modern EMS system design and deployment
Knowledge of evidence-based prehospital medicine
Knowledge of Texas EMS regulations
Knowledge of DEA controlled substance regulations
Knowledge of quality assurance and quality improvement methodologies
Knowledge of risk management
Knowledge of budgeting and financial management
Knowledge of human resource management
Knowledge of leadership and organizational development
Knowledge of emergency management principles
Knowledge of Incident Command System
Knowledge of EMS technology systems including ePCR, CAD, scheduling, and asset management software such as ESO, Motorola, WhentoWork, and Operative IQ.
Knowledge of principles and practices of accounting, including budgets & payroll, and business acumen
Knowledge of State and Federal regulations regarding necessary operational licensing
Skilled in interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Skilled in performing a variety of duties, often changing from one task to another of a different nature
Skilled in investigative and EMS billing techniques
Skilled in business acumen and basic accounting principles
Skilled in time management and leadership techniques
Skilled in applying Incident Command Systems
Skilled in assigning, prioritizing, monitoring, and reviewing work assignments
Ability to lead large multidisciplinary teams
Ability to make sound decisions under emergency conditions
Ability to analyze operational and clinical data
Ability to develop policies and procedures
Ability to effectively communicate verbally and in writing
Ability to manage multiple priorities simultaneously
Ability to build collaborative relationships with internal and external stakeholders
Ability to maintain confidentiality and professionalism
Ability to perform medical protocols and evaluate EMS employees for compliance
Ability to communicate clearly and concisely, both orally and in writing

Nice To Haves

Bachelor’s degree in Emergency Medical Services, Fire Administration, Healthcare Administration, Public Administration, Business Administration, or a closely related field is preferred.
Preferred experience includes: Budget development and administration, Strategic planning, Accreditation or quality improvement programs, Emergency management, Labor relations, Capital project management

Responsibilities

Directs all operational and clinical functions of the EMS Division.
Assists in developing department-wide strategic initiatives and organizational priorities.
Serves as a member of the Fire Department executive leadership team.
Acts on behalf of the Assistant Fire Chief - EMS during their absence or as assigned.
Leads special projects and initiatives related to EMS system development and organizational improvement.
Oversees daily ambulance operations to ensure adequate staffing, deployment, response readiness, and system reliability.
Monitors system status, unit hour utilization, peak demand coverage, mutual aid utilization, and operational performance metrics.
Develops and implements deployment strategies to maximize response efficiency and patient outcomes.
Ensures operational readiness of ambulances, specialized response vehicles, equipment, pharmaceuticals, and medical supplies.
Coordinates EMS support for special events, planned incidents, and community programs.
Oversees the department's Total Quality Management (TQM) program.
Ensures compliance with medical protocols established by the department's Medical Director.
Collaborates with the Medical Director, Clinical QA Lieutenant, and Training Lieutenant regarding protocol development, evidence-based practice, and clinical performance improvement.
Reviews system performance data and implements corrective actions when necessary.
Oversees patient care documentation standards and electronic patient care reporting.
Monitors clinical indicators, patient safety initiatives, medication errors, cardiac arrest outcomes, trauma care, stroke care, STEMI care, sepsis care, airway management, and other key performance indicators.
Directly supervises EMS command staff, including EMS Captains, Lieutenants, Clinical QA Lieutenant, Training Lieutenant, EMS Quartermaster, and other assigned staff.
Participates in recruitment, hiring, promotional processes, employee development, succession planning, and performance evaluations.
Conducts employee counseling, coaching, discipline, and performance management.
Develops leadership within the EMS Division through mentoring and professional development.
Ensures compliance with departmental policies, labor agreements, City policies, and employment laws.
Oversees the EMS Training Division and Continuing Education programs.
Ensures compliance with Texas Department of State Health Services continuing education requirements.
Coordinates with the Training Lieutenant over new employee orientation, field training, competency assessments, and annual skills verification.
Supports specialty team training and interagency training initiatives.
Ensures compliance with Texas Department of State Health Services EMS regulations, DEA controlled substance regulations, Texas Pharmacy regulations, OSHA standards, HIPAA, CDC infection prevention guidelines, Texas Commission on Fire Protection requirements, and Local Medical Director requirements.
Oversees controlled substance security, accountability, audits, and diversion prevention programs.
Assists the Assistant Fire Chief – EMS with preparation of annual budgets, capital improvement plans, and replacement schedules.
Serves in a leadership role during major incidents, disasters, mass casualty incidents, and large-scale emergencies.
Functions within the National Incident Management System (NIMS) and Incident Command System (ICS).
Coordinates EMS operations within the Emergency Operations Center (EOC).
Develops EMS disaster preparedness plans and continuity of operations strategies.
Serves as liaison with hospitals, regional advisory councils, EMS agencies, public health organizations, educational institutions, and governmental agencies.
Participates in regional committees and professional organizations.
Represents the department at meetings, conferences, and community events.
Responds to significant EMS incidents as required.
Performs administrative investigations related to EMS operations.
Completes special projects assigned by the Fire Chief or Assistant Fire Chief - EMS.
Performs other duties as assigned.