Dept Specialist Key Carrier-Lucky- 21001 San Ramon Valley Blvd., San Ramon, CA 94583

Save Mart Supermarkets•San Ramon, CA

7d•Onsite

About The Position

The Key Carrier Specialist directs front-end staff and operations in the absence of the Assistant Center Store Manager. The role ensures front-end customer service, performance, productivity, compliance, and front-end and parking lot conditions. The specialist leads team members in the Front-End and Center Store departments, oversees cash-handling procedures, and trains associates to support the company’s mission and winning behaviors. The position ensures standards are met during the assigned shift and performs the store-balancing function.

Requirements

Minimum age of 18 years.
Good communication and interpersonal abilities.
Good training skills.
Strong supervision and coordination skills.
Good counting and math skills.
Ability to read and write accurately to complete documentation.
Knowledge of front-end operations and check-stand procedures.
Knowledge of compliance and basic applicable contract/work rules.
High school diploma or GED, or additional job experience.
One year of prior work experience, including at least six months of grocery or retail experience.
Availability to work a variety of required retail hours.

Responsibilities

Demonstrate, train, and hold store associates accountable for excellent customer service.
Manage front-end performance and productivity, including till overages and shortages, check collection, cash balancing, WIC and EBT compliance, bottom-of-basket checks, receipt savings, items checked per minute, front-end efficiency, and Three’s A Crowd.
Lead Clerks and Clerk’s Helpers, emphasizing accountability and strong business performance in the assigned area.
Ensure front-end and parking lot conditions meet standards, including check-stand merchandising, floors, cleanliness, shopping carts, and bags.
Perform store balancing (bookkeeping).
Perform front-end management functions, including refunds and returns, loans and pick-ups, and check authorization.
Monitor the customer experience at the front end.
Occasionally maintain total store operations in the absence of store management.
Perform other duties as assigned.