Deposit Systems Review Specialist I/II/III

Broadway Bank•San Antonio, TX

9d•Onsite

About The Position

This is an advanced position in the Deposit Systems Review area of the Deposit Operations Department and is responsible for assisting with daily operations as well as non-routine departmental functions. This position is well versed in all functions of the Deposit Systems Review area. In addition to completing all daily assigned tasks this position serves in a backup capacity for all daily departmental functions on an as needed basis, to include accurate and timely input and review of data entry maintenance work received from financial centers regarding new and existing accounts, image processing duties, placement of Regulation CC holds, and process court orders. Also responsible for resolving request and questions received from customers or other departments within the bank. Non-routine functions include, but are not limited to, system testing, fraud mitigation, special projects and reporting, and ensuring that procedures are current and accurate.

Requirements

3 years banking experience in a Deposit or Card Operations environment
Strong working knowledge in all areas of the workgroup, including non-routine functions
High school diploma or equivalent
Proficient in Microsoft Office Suite
3 years experience with core banking applications
10-key calculator

Nice To Haves

Ability to remain calm when dealing with difficult customers and situations.

Responsibilities

Review new account and file maintenance reports and CBS screens to ensure proper input of data on previous day’s work from all financial centers.
Process new and revised signature card information and documentation.
Ensure that all required supporting legal documentation is obtained for new and revised accounts according to the new account matrix.
Maintain Missing/Incomplete tracking log for signature cards and legal documents.
Process maintenance requests by performing account data entry to BBI accounts.
Process numerous daily and monthly reports which ensure deposit accounts are properly maintained on the CIF and account level.
Receive and process account documents for scanning and storage, adjust imaged files according to changes received.
Ensure quality of all scanned documents.
Handle all Quality Control Help Desk calls and system tickets, ensuring the request/issue is resolved and the ticket is closed in a timely manner.
Process all returned mail and follow procedures to obtain updated addresses.
Confirm proper TIN certification on all new CIF records.
Process Reg E Opt in and Opt Out requests electronically and on paper.
Communicate with financial centers daily regarding Reg. CC compliance and information needed to properly document, load and delete Reg. CC holds.
Ensure proper Reg. CC application and documentation through thorough review of all Reg. CC holds.
Stay informed of current and on-going changes to Reg. CC requirements and work closely with bank auditors regarding internal controls.
Monitor CIP ensuring required information is obtained for all new CIF’s created.
Ensure TIN’s are obtained for all new customers.
Assist with the processing IRS Notice CP-2100 (B-Notices), IRS Notice CP-543 (place on backup withholding), and IRS Notice CP-543 (remove from backup withholding).
Assist with the annual solicitation of W-8 Bens for foreign customers.
Assist with the annual escheatment duties for all unclaimed properties according to each individual state.
Create, process, and clear the organizations Red Flag Worksheets.
Review all CD and IRA paperwork to ensure information taken by financial center personnel agrees with information entered into the system.
Make corrections as needed.
Conduct funding and all types of distributions on existing IRAs and CDs.
Process IRA distribution checks according to customer requests and balance with general ledger entries.
Process 1099 and 5498 corrections on the Fiserv system.
Monitor IRA customers who turn 70½ and ensure they are set up for automatic distribution.
Assist with the annual escheatment of dormant CD/IRA’s and IRA distribution checks.
Handle all CD/IRA Help desk calls and system tickets, ensuring the request/issue is resolved and the ticket is closed in a timely manner.
Conduct research on court orders received (Child Support Liens and Garnishments).
Call customers for each court order to notify them of order received and actions taken.
Process debit and court order fee to customer account.
Send letter to customer regarding court order information.
Release or forward funds to appropriate agency.
Work closely with various law enforcement agencies and attorneys regarding court orders served on the bank for documentation, research and release.
Respond to internal customer service inquiries concerning any deposit account information and research requests.
Process and follow through on closing account requests by mail.
Process check orders received by mail.
Provide new supply of bank-by-mail envelopes as requested by customer.
Process deposit and loan verifications/confirmations.
Conduct monthly audits of compliance related duties and participate in the completion of the processing B-Notices, annual solicitation of W-8 Bens for foreign customers, annual escheatment duties for all unclaimed properties according to each individual state, and any additional regularly scheduled department projects.
Assist with upgrade testing for Nautilus, Signature and Aperio.
Identify and present improvement initiatives for functions in the areas of responsibility.
Perform as a contributor, at an employee level, to positive communications and a constructive teamwork approach.
Gather and maintain monthly totals for dashboard reporting as needed.
Periodically assist department management and other bank officers throughout the banks with special projects.
Assist with self-audits for areas of responsibility.
Assist in updating procedures as needed, including writing new and updating existing procedures.
Provide technical guidance and training to less experienced production personnel.
Perform other duties, which may be assigned, as well as learning and assisting other workstations in the department and assist with special projects.