Deposit Operations Specialist I

Mercantile Bank•Alma, MI

5d•Onsite

About The Position

Join Mercantile Bank as our Deposit Operations Specialist I and play a pivotal role in shaping our customer experience! Located in Alma, MI this onsite position offers an exciting opportunity to contribute to the efficiency and accuracy of our daily banking operations while delivering excellent service to both internal and external customers.

Requirements

1–3 years' experience in accounting/bookkeeping, data entry, and reconciling between at least two reports
Proficiency with Microsoft Office
High school diploma or GED (or equivalent job-related education/experience)
Strong communication, customer service, organization, and attention to detail; ability to work in a fast-paced environment
Personal mobile device available for system sign-in and emergency procedures

Responsibilities

Perform various account/customer maintenance using multiple bank systems
Verification of the maintenance performed within the department and account booking
Placement and verification of Stop Payment requests into Bank systems daily
Review of system reports for proper coding, account function and posting
Daily account/customer maintenance across multiple bank systems
Validating customer and product data entered to the core
Quality control review of accounts booked
Placing and verifying stop payments requests
Reviewing system reports for correct coding, posting, and account function
Producing external notices/letters
Completing external research requests within expected timeframes
Supporting phones, document recording, filing, and imaging
Documenting workflow procedures
Backing up other departmental functions and completing required training