Deposit Operations Specialist I

Mercantile Bank•Alma, MI

1d•Onsite

About The Position

Join Mercantile Bank as our Deposit Operations Specialist I and play a pivotal role in shaping our customer experience! Located in Alma, MI this onsite position offers an exciting opportunity to contribute to the efficiency and accuracy of our daily banking operations while delivering excellent service to both internal and external customers. The Deposit Operations Specialist I supports accurate, time-sensitive, deposit operations processing to help protect the Bank, meet regulatory requirements, and deliver consistent customer service. Key responsibilities include daily account/customer maintenance across multiple bank systems; validating customer and product data entered to the core; quality control review of accounts booked; placing and verifying stop payments requests; reviewing system reports for correct coding, posting, and account function; producing external notices/letters; completing external research requests within expected timeframes; supporting phones, document recording, filing, and imaging; documenting workflow procedures; backing up other departmental functions and completing required training.

Requirements

1–3 years' experience in accounting/bookkeeping, data entry, and reconciling between at least two reports
Proficiency with Microsoft Office
High school diploma or GED (or equivalent job-related education/experience)
Strong communication, customer service, organization, and attention to detail; ability to work in a fast-paced environment
Personal mobile device available for system sign-in and emergency procedures

Responsibilities

Perform various account/customer maintenance using multiple bank systems
Verification of the maintenance performed within the department and account booking
Placement and verification of Stop Payment requests into Bank systems daily
Review of system reports for proper coding, account function and posting
Reviewing queues and system reports
Comparing information across screens and reports to confirm customer and product details match what is recorded on the core
Moving between multiple bank systems, documenting completed tasks and double-checking work for proper coding and posting
Prioritizing, completing, and confirming stop payment items or external research requests
Preparing outbound notices or letters
Organizing and imaging documentation for retention
Coordinating with teammates when questions come in by phone
Assisting with coverage and progress workflow documentation
Producing external notices/letters
Completing external research requests within expected timeframes
Supporting phones, document recording, filing, and imaging
Documenting workflow procedures
Backing up other departmental functions and completing required training