Deposit Services Associate

National Cooperative Bank. N.A.•Hillsboro, OH

4d•Onsite

About The Position

This role involves a variety of tasks related to deposit operations, compliance, and reporting within a banking environment. The associate will process deposit exceptions, review positive pay, run daily reports, handle check adjustments, and manage incoming returns. Key responsibilities include processing research requests, issuing daily checks, creating Swim files, and performing monthly duties such as interest check mailing. The role also supports the fraud team with unauthorized ACH claims and fraudulent check affidavits, reviews CTRs, and processes B notices, escheatment, dormant accounts, and 1099 data. Imaging paper documentation, processing standard banking transactions, scanning outgoing checks, and balancing daily entries are also part of the duties. The associate will collaborate with other departments to resolve issues, process ATM clearing, and conduct daily online SSI/Medicaid verifications. A significant portion of the role (60%) focuses on deposit compliance, including ensuring adherence to regulations like 1099, year-end processing, state IOLTA transactions, FACT Act, and Reg E. Attending required compliance training is also necessary. The remaining 30% is dedicated to reporting, which involves obtaining and compiling requested information, and 10% is for other assigned duties.

Requirements

Two years of retail/operations banking experience
At least one year of customer service experience
Personal computer skills to include various software and banking systems, Microsoft Office experience
Proficient/knowledge with usage of basic office equipment
Solid judgment, decision making ability, and be efficient with multi-tasking
Proven telephone customer service skills
Knowledge and experience in the financial services industry, to include ACH, check, wire, and cards
Proven communication and interpersonal skills with the ability to communicate
Knowledge and compliance with federal and state regulations pertaining to the banking industry
Ability to maintain a high degree of confidentiality
Proven organizational, problem solving and analysis skills
Ability to handle multiple tasks simultaneously in a fast paced and growth-oriented environment

Responsibilities

Process deposit exceptions
Positive pay review
Run & review daily reports
Check adjustment request
Incoming returns
Processing research request posted within Orrman
Daily check issuance
Creation of Swim files on a monthly and quarterly basis
Monthly duties such as interest check mailing and others as assigned
Assist with gathering of data for subpoenas
Process levees and garnishments
Assist with all operating system updates and testing
Processing/supporting fraud team with unauthorized ACH claims and fraudulent check affidavits
CTR review and support
B Notices, escheatment processing, Dormant account review, 1099 data creation and review
Imaging paper documentation into Perceptive Content
Processing standard banking transactions
Processing and scanning of outgoing checks
Balancing daily entries
Work with other supporting departments to troubleshoot issues
Process ATM Clearing
Daily Online SSI/Medicaid verifications
Manage audit confirmation inbox questions and requests
Responsible for processing auditor requests on behalf of bank customers
Interpret various audit requests to ensure the response is an accurate reflection of the customer’s account information
Interact with members partners as needed to complete audit confirmation requests
Mobile check review
Process interest rate adjustments as needed
Process rate schedule changes in DNA
Navigate various systems to complete audit requests
General compliance issues—ensuring deposit product and account compliance (1099, yearend processing, state IOLTA transactions, FACT Act compliance, Reg E compliance and others as necessary and assigned)
Attending required training relating to department compliance
Obtain & compile requested information as requested