Deposit Services Associate

National Cooperative Bank•Liberty Township, OH

5d•Onsite

About The Position

This role is responsible for a variety of tasks within General Deposit Operations, Deposit Compliance, and Reporting. Key responsibilities include processing deposit exceptions, positive pay review, daily report generation, handling check adjustments and incoming returns, processing research requests, daily check issuance, and creating Swim files. The associate will also manage monthly duties such as interest check mailing, assist with data gathering for subpoenas, process levees and garnishments, and support operating system updates and testing. Additionally, the role involves processing and supporting fraud claims, ACH claims, and fraudulent check affidavits, as well as CTR review, B notices, escheatment processing, dormant account review, and 1099 data creation. Imaging paper documentation, processing standard banking transactions, scanning outgoing checks, and balancing daily entries are also part of the duties. The associate will collaborate with other departments to troubleshoot issues, process ATM clearing daily, conduct online SSI/Medicaid verifications, manage audit confirmation inbox, and process auditor requests on behalf of bank customers. This includes interpreting audit requests for accuracy, interacting with members and partners, reviewing mobile checks, and processing interest rate adjustments and rate schedule changes in DNA. A significant portion of the role (60%) is dedicated to these operational tasks. The Deposit Compliance aspect (30%) involves addressing general compliance issues related to deposit products and accounts, including 1099 processing, yearend processing, state IOLTA transactions, FACT Act compliance, and Reg E compliance, as well as attending required compliance training. Reporting responsibilities (10%) include obtaining and compiling requested information.

Requirements

Two years of retail/operations banking experience with at least one year of customer service experience
Personal computer skills to include various software and banking systems, Microsoft Office experience
Proficient/knowledge with usage of basic office equipment.
Solid judgment, decision making ability, and be efficient with multi-tasking.
Proven telephone customer service skills
Knowledge and experience in the financial services industry, to include ACH, check, wire, and cards
Proven communication and interpersonal skills with the ability to communicate
Knowledge and compliance with federal and state regulations pertaining to the banking industry
Ability to maintain a high degree of confidentiality
Proven organizational, problem solving and analysis skills
Ability to handle multiple tasks simultaneously in a fast paced and growth-oriented environment

Responsibilities

Process deposit exceptions
Positive pay review
Run & review daily reports
Check adjustment request
Incoming returns
Processing research request posted within Orrman
Daily check issuance
Creation of Swim files on a monthly and quarterly basis
Monthly duties such as interest check mailing and others as assigned
Assist with gathering of data for subpoenas
Process levees and garnishments
Assist with all operating system updates and testing
Processing/supporting fraud team with unauthorized ACH claims and fraudulent check affidavits
CTR review and support
B Notices, escheatment processing, Dormant account review, 1099 data creation and review
Imaging paper documentation into Perceptive Content
Processing standard banking transactions
Processing and scanning of outgoing checks
Balancing daily entries
Work with other supporting departments to troubleshoot issues
Process ATM Clearing Daily
Online SSI/Medicaid verifications
Manage audit confirmation inbox questions and requests
Responsible for processing auditor requests on behalf of bank customers
Interpret various audit requests to ensure the response is an accurate reflection of the customer’s account information
Interact with members partners as needed to complete audit confirmation requests
Mobile check review
Process interest rate adjustments as needed
Process rate schedule changes in DNA
Navigate various systems to complete audit requests
General compliance issues—ensuring deposit product and account compliance (1099, yearend processing, state IOLTA transactions, FACT Act compliance, Reg E compliance and others as necessary and assigned)
Attending required training relating to department compliance
Obtain & compile requested information as requested