Deposit Quality Assurance Associate

Live Oak Bank • Wilmington, NC

3d • $20 - $32

About The Position

The Deposit Quality Assurance Associate supports the compliance, risk, and governance functions of Live Oak Bank’s Deposits team as it expands its products, services, and technology. The role helps ensure operational accuracy, consistency, and regulatory compliance, and supports risk management, quality assurance, audits, examinations, and the testing of new products and services. This role is designated as essential and may require after-hours availability and work either in the office or remotely during inclement weather or a disaster scenario.

Requirements

• At least 3 years of experience in financial services, focused on deposit operations, customer service, or compliance.
• Bachelor’s degree or equivalent industry experience.
• Knowledge of banking regulations.
• Strong attention to detail and accuracy.
• Strong initiative, with the ability to meet deadlines and accomplish objectives with minimal supervision.
• Strong organizational, time management, interpersonal, communication, and critical-thinking skills.
• Ability to take ownership of the quality assurance function within Deposits.
• Deep understanding of business processes and regulatory requirements.

Responsibilities

• Monitor reporting and critical operational areas for accuracy, consistency, and compliance to mitigate regulatory and operational risk.
• Conduct sampling and testing of operational workflows to assess control effectiveness.
• Assist with tracking, reviewing, and executing risk management strategies and key internal controls.
• Conduct periodic reviews and help maintain written policies and procedures.
• Provide management with reporting and feedback on quality assurance assessments and process improvements.
• Maintain current knowledge of business processes, regulations, and upcoming regulatory changes.
• Assist with preparation for and facilitation of audits and examinations.
• Analyze and interpret data to monitor trends and root causes, and partner with managers to address issues proactively.
• Assist with testing and preparation for new products and services.
• Maintain a high standard of regulatory awareness, including BSA, AML, CIP, and OFAC requirements.

Benefits

• Annual bonuses and long-term incentives may be included, subject to metrics and company policy.
• Paid sick leave at least at the minimum required level for employees residing in states that require employer-paid sick leave. Employee benefits are referenced via the company careers page, but are not specified in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level