Deposit Quality Assurance Associate

Live Oak Banking • Wilmington, NC

1d

About The Position

The Deposit Quality Assurance Associate supports the compliance, risk, and governance functions of Live Oak Bank’s Deposits team as it expands its products, services, and technology. The role helps ensure operational accuracy, consistency, and compliance, mitigating regulatory and operational risk and supporting deposits that help fund small-business loans. This is a designated essential employee who may be required to be available after hours and work in the office or remotely during inclement weather or a disaster scenario.

Requirements

• At least 3 years of experience in financial services, focused on deposit operations, customer service, or compliance.
• Bachelor’s degree or equivalent industry experience.
• Knowledge of banking regulations.
• Deep understanding of business processes and regulatory requirements.
• Attention to detail and a high degree of accuracy.
• Strong initiative and ability to meet deadlines and accomplish objectives with minimal supervision.
• Strong organizational, time-management, interpersonal, communication, and critical-thinking skills.
• Maintain regulatory awareness, including BSA, AML, CIP, and OFAC.

Responsibilities

• Monitor reporting and critical areas of operations for accuracy, consistency, and compliance to mitigate regulatory and operational risk.
• Conduct sampling and testing of operational workflows to assess control effectiveness.
• Assist with tracking, reviewing, and executing risk management strategies and key internal controls.
• Conduct periodic reviews and assist with maintaining written policies and procedures.
• Provide management with reporting and feedback on quality assurance assessments and process improvements.
• Maintain current knowledge of business processes, regulations, and upcoming regulatory changes.
• Assist with preparation for and facilitation of audits and examinations.
• Analyze and interpret data to monitor trends and root causes.
• Partner with managers to proactively address issues.
• Assist with testing and preparation for new products and services.
• Demonstrate ownership of the Deposits quality assurance function.

Benefits

• At least the minimum required paid sick leave for employees residing in states that require employer-paid sick leave.
• Compensation may include annual bonuses and long-term incentives, subject to metrics and company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level