Deposit Operations Specialist

American Community Bank & Trust•Woodstock, IL

2d•$19 - $24•Onsite

About The Position

American Community Bank & Trust (ACBT), the largest locally owned bank in McHenry County, is seeking a Deposit Operations Specialist to manage and optimize daily deposit services. In this position, you will ensure accuracy, efficiency, and compliance of our banking processes while delivering exceptional support to both internal teams and valued clients. Your expertise will be essential in managing all deposit operational aspects related to client processing, helping deliver superior banking solutions in a fast-paced, collaborative environment. An ideal candidate will have had intermediate or better experience with handling high volumes of item processing (the primary responsibility of this role), reconciliation and balancing, and foreign checks/wires, as well as exposure to a deposit operations/back office environment. They are known for being a proactive individual with an entrepreneurial mindset and a collaborative spirit. They possess a passion for innovation, a keen attention to detail, and a commitment to exceptional service. A background in banking or finance, along with strong communication skills and teamwork abilities, will contribute to their success. Adaptability and a willingness to learn new systems are essential, as is a strong ethical foundation and the ability to handle sensitive information with discretion.

Requirements

High school diploma or equivalent (GED) required.
At least three (3) year of service in a banking, accounting, client service, or administrative support role, with at minimum one year of banking, back office experience.
Proficiency in computer applications and software is essential.
Strong inquiry-based learner and proactive approach to work to enhance knowledge and skills.
Exceptional communication skills, both written and verbal, with the ability to convey information clearly and effectively.
Proven problem-solving and decision-making abilities, demonstrating sound judgment in various situations.
Excellent organizational skills with the capacity to manage multiple tasks efficiently.
Professional demeanor with a courteous approach to client interactions.
Ability to maintain tact, diplomacy, and confidentiality while handling day-to-day communications with clients and bankers.
Collaborative team player who actively contributes to achieving team goals.
Willingness to engage in understanding system functionalities and processes.
Strong time management skills to prioritize tasks effectively.

Nice To Haves

Intermediate or better experience with handling high volumes of item processing
Experience with reconciliation and balancing
Experience with foreign checks/wires
Exposure to a deposit operations/back office environment
Proactive individual with an entrepreneurial mindset
Passion for innovation
Keen attention to detail
Commitment to exceptional service
Background in banking or finance
Adaptability and a willingness to learn new systems
Strong ethical foundation
Ability to handle sensitive information with discretion

Responsibilities

Oversee daily incoming cash letter processing, balance daily work, and submit end-of-day files to the Federal Reserve Bank and Fiserv.
Ensure proper record retention for physical check archives and manage the destruction of outdated records.
Process foreign check items and handle corrections and adjustments from the Federal Reserve Bank.
General Maintenance of Accounts: including limits, account status, monitoring, and reporting.
Manage fraud prevention efforts, and serve as an advisor for inquiries and cases.
Process Regulation E claims related to debit card transactions.
Conduct application balancing and daily processing of chargebacks, paper items, and Automated Clearing House (ACH) transactions.
Review and process electronic banking files, including mobile deposits, Remote Deposit Capture (RDC), ATM transactions, and lockbox services.
Manage incoming and outgoing domestic and international wire transfers, including origination and maintenance, utilizing the WireXchange system (Payments Exchange and CXI) effectively.
Conduct daily reviews of fraud management activities to identify and mitigate risks.
Perform monthly and annual reviews of remote deposit capture processes to ensure compliance and efficiency.
Review and reconcile internal accounts, including adjustments for Automated Teller Machine (ATM) transactions, Zelle, and debit card activities.
Manage non-processed items and ACH discrepancies, ensuring timely resolution.
Process claims related to fraudulent checks in accordance with bank policies.
Perform other duties as assigned to support the overall operations of the department.