Deposit Operations Specialist

Bristol County Savings Bank•Taunton, MA

15h•$48,500 - $59,900•Hybrid

About The Position

The Deposit Operations Specialist is responsible for supporting the daily processing and maintenance of deposit accounts, ensuring accuracy, compliance, and efficiency in all deposit-related transactions. This role plays a key part in the back-office functions of the bank, providing operational support to internal departments and delivering excellent service to customers through accurate and timely processing.

Requirements

High School Diploma or equivalent
1-3 years of banking experience, preferably Deposit Operations
Strong analytical and organizational skills as well as close attention to detail.
Have the ability to communicate effectively, orally and in writing, to all levels of responsibility.
Strong telephone techniques, communication and customer service skills.
Knowledge of consumer deposit account terms and conditions agreement/disclosure;
Knowledge of CDs product and IRA products and forms
Must have a positive attitude and the ability to work in a changing business environment
Ability to effectively interact with all internal bank organizational levels, external bank consultants, examiners, vendors, and internal and external bank customers.
Ability to take initiative in finding solutions to difficult and/or sensitive problems
Exceptional attention to detail, organizational skills, and ability to manage multiple deadlines.
Proficiency with banking systems, and Microsoft Office applications.

Nice To Haves

AAP (Accredited ACH Professional) certification preferred or willingness to obtain.

Responsibilities

Process daily ACH & Inclearing exceptions, including incoming and outgoing transactions, returns, reversals, and exceptions.
Process daily deposit transactions, including ACH, stop payments, check adjustments, and account maintenance.
Process IRS and Commonwealth of MA Levies and Social Security reclamations accordingly.
Handle Returned Deposited Items and large dollar notifications.
Review and verify the accuracy of account documentation, signatures, and maintenance requests. Quality control review for address, email and phone number changes.
Working knowledge of deposit products such as checking, savings, CDs, and IRAs.
Familiarity of Abandoned Property, Garnishments (Levies, Writs & Subpoenas)
Monitor and resolve exceptions related to deposit activity, returns, or holds.
Ensure compliance with federal and state banking regulations (e.g., Reg CC, Reg D, Reg E, Bank Secrecy Act).
Respond to internal inquiries from branch personnel and other departments regarding deposit operations procedures and policies.
Perform customer research requests.
Participate in system updates, testing, and process improvement initiatives.
Maintain confidentiality and adhere to all security and privacy procedures.
Performs related and unrelated duties as may be assigned.
Complete all required regulatory training and other internal training as provided.