Deposit Operations Specialist I – Card Services

First United Bank•Plano, TX

4d•Onsite

About The Position

This position is responsible for providing exceptional customer service to bank customers as well as representatives at the Community Banks in regard to card issuance, card maintenance, and cardholder disputes. First United Bank is a family-friendly organization with strong ties to the communities we serve. We practice honesty, integrity, and exceptional customer service as we strive to be the best place, to bank, work and invest. We are committed to providing excellent career opportunities and a wide array of benefits for our staff. And, in recognition of First United's commitment to being a premier employer, we've been honored by OKCBiz Magazine as a "Best Places to Work" organization. As one of only 30 organizations and companies to receive this prestigious designation, we're very proud of our accomplishment! The key to First United's success is, and always will be, our exceptional people. Our employees share a desire to provide the best possible service to our customers and they work creatively, set high standards for themselves, and stick to them.

Requirements

High school diploma or GED required
Two years of banking experience required
Two years of customer service required
Proficient in the use of the internet and Microsoft products: Word, Excel, and Outlook
Good understanding of bank operations, products, and services required

Nice To Haves

Knowledge of financial institution policies and procedures preferred
Knowledge of debit card processing preferred

Responsibilities

Process and investigate debit card disputes in accordance with REG E and VISA regulations.
Process dispute chargebacks and monitor chargeback reports.
Daily card balancing and GL recons.
Provide support to Community Banks for card-related requests and research via Salesforce cases and phone support.
Perform card maintenance such as status changes, limit changes, VISA Account Updater changes, and travel notes.
Assist with fraud block inquiries and removals.
Process the card file to the vendor for card issuance via mail.
Monitor and fulfill instant issue card stock orders for Community Banks.
Assist the supervisor/manager with system tests that support system changes/updates.
Completes various card-related reports and logs as assigned
Watch for possible debit card fraud trends and report to management
Completes all required compliance exams on a yearly basis
Adherence to all First United Policies and Procedures
Other duties as assigned by the supervisor/manager