Deposit Operations Specialist I

North American Savings Bank • Kansas City, MO

6d • Hybrid

About The Position

The Deposit Operations Specialist is a phone-based position. The ideal candidate must be comfortable working by phone utilizing excellent customer service, attention to detail, and problem-solving skills. This role works within the Deposit Services Department which provides assistance to customers and branch personnel via telephone and digital channels. The department administers all back-office deposit processes for NASB, including item processing and ACH, debit, digital, and online banking support, CIP oversight, IRA administration, online account opening management, research and adjustment services, deposit account collections and legal processing.

Requirements

• A minimum of 1-year of Customer Service experience required.
• Excellent customer service skills
• Strong written and verbal communication skills
• Demonstrated problem solving ability.
• Strong organizational skills and ability to multi-task
• Ability to work under pressure and meet deadlines.
• PC skills and experience with MS Office Word and Excel

Nice To Haves

• Bank deposit operations experience preferred.

Responsibilities

• Responsible for a taking a high volume of inbound calls with occasional outbound calls.
• Provides excellent customer service to external and internal customers.
• Resolve customer issues efficiently and effectively.
• Assists customers with account inquiries.
• Understands and explains deposit products and services.
• Performs data and monetary maintenance on accounts and customer records.
• Cross-train and backup other processes and tasks within Deposit Services Department, as assigned.
• Responsible for processing all incoming ACH, Check Adjustments, Stop payments, Reg E Opt-In Requests, Reconciliation of GL's, and other duties as assign.

Benefits

• Comprehensive health insurance options including medical, dental, and vision coverage.
• 401(k) retirement plan with immediate employer match.
• Generous paid vacation, sick and personal days.
• Bonus day off for your birthday!
• Exclusive mortgage and banking benefits.
• Paid holidays, volunteer time off, and free parking at NASB facilities
• Employee referral bonuses and internal training programs to help you reach our career goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed