Deposit Operations QC Specialist

Needham Bank•Portsmouth, NH

7d•$26 - $33

About The Position

Under the direction of the Deposit QC Manager, the Deposit Operations QC Specialist performs quality control functions in accordance with regulatory compliance guidelines, with a focus on verifying proper account documentation and supporting product knowledge training for deposit accounts and products. The role helps ensure safety and soundness through adherence to audit, regulatory, and procedural guidelines. The Specialist reviews deposit account activity and related documentation, including IRA accounts and ACH and wire processing. The role identifies and tracks errors, exceptions, and control gaps; coordinates and validates corrective action; maintains quality records and management reports; supports audits and regulatory examinations; and recommends improvements to procedures, controls, systems, and workflows. The Specialist also assists with procedures and training materials, coaches and cross-trains colleagues, and serves as a subject-matter resource for IRAs, CIP regulations, and deposit accounts. The position works in a normal business office environment. Needham Bank describes its pay range as an estimate that may vary based on experience, skills, and market factors; additional compensation may apply.

Requirements

High school diploma or equivalency required.
Prior experience with IRAs and rules governing contributions and disbursements.
Knowledge of legal title and Customer Identification Program requirements.
Highly motivated, reliable, and experienced in managing multiple tasks.
Demonstrate and promote high ethical standards and behavior.
Strong problem-solving skills.
Adapt to change and help others manage change.
Strong computer and technical skills.
Ability and willingness to prioritize functions and workflows and independently complete daily responsibilities.
Ability to build strong relationships and alliances across the organization.
Keen attention to detail and ability to work independently.

Nice To Haves

Two or more years of banking experience is highly preferred.
A strong background in bank operating policies and procedures and state and federal banking regulations related to deposit operations is highly preferred.

Responsibilities

Perform daily quality control reviews of deposit account opening, maintenance, monetary, and non-monetary transactions for accuracy, authorization, and compliance with Bank policies and procedures.
Review IRA documentation and activity, including contributions, distributions, transfers, rollovers, beneficiary changes, required minimum distributions, and tax reporting.
Audit ACH and wire processing reports for signoffs and completeness.
Verify compliance with Bank policies, federal and state regulations, legal title requirements, Customer Identification Program requirements, and internal control standards.
Identify, document, track, and communicate processing errors, exceptions, and control gaps, and coordinate corrective action with Operations staff and business partners.
Monitor remediation of quality control findings and validate timely, accurate corrections.
Maintain quality control logs, exception records, supporting documentation, and management reports on error trends, root causes, and corrective actions.
Escalate significant, recurring, or time-sensitive issues to management and assist with incident resolution.
Support internal and external audits, regulatory examinations, and compliance reviews by gathering records, responding to requests, and assisting with remediation.
Review procedures and controls and recommend process improvements, system enhancements, and workflow changes.
Assist with developing and maintaining departmental procedures, job aids, quality standards, and training materials.
Provide coaching and cross-training based on quality review findings and serve as a subject-matter resource for IRA, CIP regulations, and deposit accounts.
Stay current on changes to deposit operations regulations, industry rules, products, systems, and Bank policies, and communicate operational impacts to stakeholders.
Promote responsive service, sound risk management, teamwork, and adherence to the Bank’s Core Values.
Perform additional duties as requested, needed, or assigned.