Deposit Operations Manager - Tax Processes

Western Alliance Bank•Phoenix, AZ

About The Position

The Deposit Operations Manager, Tax Processes leads the BOS team responsible for accurate, timely, controlled, and compliant operations for informational tax reporting, federal tax withholding and remittance, FATCA, non-resident alien tax documentation, B Notices, TIN compliance, tax-form corrections, and IRS filing support. The manager establishes clear ownership, current procedures, effective controls, reconciliations, independent review, audit evidence, staff training, and backup coverage. The role provides operational leadership for tax reporting and withholding processes, manages deadlines and filing quality, directs NRA and Form W-8 operations, and oversees B Notice and TIN compliance from receipt through evidence retention. The manager also oversees corrections and late-original requests, manages vendor and system dependencies, and works with Corporate Tax to distinguish operational execution from tax interpretation. The position maintains procedures, controls, trained staff, backup coverage, business continuity, and audit-ready evidence across assigned processes.

Requirements

10+ years of related experience in Branch Banking Operations or a similar field.
Bachelor's degree or equivalent experience required.
Previous leadership experience required.
Experience managing regulated processes with fixed filing, payment, notice, or reporting deadlines.
Experience with reconciliations, transaction approvals, segregation of duties, exception management, evidence retention, audits, examinations, or issue remediation.
Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
Advanced knowledge and experience working in high-volume or critical-issue customer service roles, with prior experience in similar functions.
Advanced speaking and writing communication skills.
May require up to 25% travel.

Nice To Haves

Advanced knowledge of informational tax reporting and withholding operations, including several of the following: Forms 1099, 1042-S, 1042, 945/945-A, 8966, 5498, FATCA, NRA accounts, Forms W-8/W-9, B Notices, TIN matching, EFTPS remittances, corrections, and filing acceptance or reject resolution.
Experience with pre-filing quality assurance, tax general ledger reconciliation, vendor-supported filings, payment controls, and root-cause analysis.

Responsibilities

Lead BOS operations for informational tax reporting, federal tax withholding and remittance, FATCA, non-resident alien tax documentation, B Notices, TIN compliance, tax-form corrections, and IRS filing support.
Oversee informational tax reporting processes, including applicable Forms 1099, 1042-S, 1042, 945, 945-A, 8966, and 5498.
Maintain the annual informational tax calendar, including regulatory and internal deadlines, dependencies, owners, review requirements, escalation points, and backup coverage.
Oversee pre-filing quality assurance, filing-file validation, source-to-output reconciliations, acceptance confirmations, rejects, corrections, and filing-evidence retention.
Oversee federal backup withholding and FATCA withholding monitoring, general ledger reconciliations, EFTPS remittances, payment cutoffs, monthly validation, and preparer-reviewer evidence.
Direct NRA and Form W-8 operations, including new-account reviews, recertification, documentation validation, U.S. indicia resolution, IBS tax-field maintenance, GIIN-related activities, and escalation of complex interpretations to Corporate Tax.
Lead the end-to-end B Notice and TIN compliance process, including CP2100 and CP2100A receipt monitoring, file preparation, customer notices, response deadlines, W-9 or IRS/SSA evidence, withholding changes, secondary review, and evidence retention.
Oversee tax-form corrections and late-original requests; ensure requests are authorized, system reports are reviewed, repeat errors are analyzed, and filing results and customer copies are retained.
Manage tax-related vendor and system dependencies involving FIS, Deloitte, IRS interfaces, and other service providers; promptly escalate service, access, data, certificate, or filing issues.
Partner with Corporate Tax to distinguish BOS operational execution from tax interpretation and establish ownership for forms, filings, reconciliations, customer notices, extensions, and regulatory decisions.
Maintain current procedures, effective controls, trained staff, backup coverage, business continuity, and audit-ready evidence across assigned tax processes.