Deposit Operations Director

Old National Bank•Evansville, IN

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

Bachelor’s degree in business or equivalent work experience
15 years’ banking experience, including managerial experience, as well as related operational experience.
In-depth knowledge of relevant banking rules and policies; ability to develop new policies and procedures in response to and in anticipation of changes in the business environment.
Strong understanding of Federal Banking regulations and Federal Reserve rules, as well as Bank policy as it relates to Deposit Operations
Possess and applies comprehensive problem-solving abilities for complex issues.
Demonstrated analytical skills, ability to resolve operational issues and balance competing priorities to make sound decisions.
Strong Interpersonal skills
Experience projecting revenue, managing budget and successfully managing to meet projects
Client focus and project management skills are required with an aptitude for systems.
Demonstrated written and verbal communication skills
Must have the ability to plan, organize, actuate, control, lead, facilitate, manage and organize multiple teams, both onshore and offshore.
Position may require the need to travel.

Nice To Haves

Develops Talent - Continuously evaluates talent within business area and is quick to take action to remove barriers and close talent gaps through effective feedback and coaching. Cultivates an environment of trust and optimizes talents and capabilities within business area through a culture of continuous feedback and coaching.
Promotes Change - Fosters change agility within business area by seeking perspectives, leveraging others’ ideas and recognizing change efforts. Allocates resources and direction to make change happen while mitigating risk. Accelerates change by creating a safe environment for others to try new things and learn from mistakes driving enhancements to organizational culture, processes or products/services.
Strategy in Action - Connects work to broader ONB strategy and empowers leaders to drive strategy forward while removing barriers. Demonstrates in-depth understanding of influencing factors and how these might impact organizational strategy. Anticipates, identifies and articulates future trends, issues and implications and recommends new strategic direction. Empowers team to proactively explore multiple points of view generating insights leading to the identification and implementation of possible solutions without constraints. Inspires and sustains team cohesion and engagement by focusing business area on our vision, values and goals while communicating the impact.
Makes Decisions & Solves Problems - Proactively analyzes and owns qualitative and quantitative data to define business areas problems and opportunities through effective collaboration. Collaborates to compile information needed to create a sound approach by leveraging internal and external resources. Considers business area, organizational, and individual realities along with impact on the business before developing solutions and makes sound business decisions based on a blend of analysis, wisdom, experience and judgment. Creates plan to meet goals and objectives within business areas diminishing gaps and evaluating progress along the way allowing for adjustments.
Delights Clients - Fosters an environment where team members passionately serve internal/external clients with excellence. Fosters a growth mindset by keeping current with development and trends in business area and sharing information to build knowledge base of business area and enhance client experience. Understands data, metrics and/or financial information and how they tie to business outcomes related to client, business area and organization. Fosters a culture of accountability within business areas where business area nurtures client relationships by listening, prioritizing and acting responsibly to meet client needs, mitigate risk and add shareholder value.
Leads Inclusively - Advocates the value of diversity by taking action to increase diversity in the workplace (e.g., by recruiting and developing people with varied backgrounds and from different cultures) while challenging exclusionary organizational practices. Gathers information with approaches that are inclusive and without bias to comprehensively uncover the needs, perspectives, and talents of team members with diverse backgrounds. Promotes DEI initiatives within business area and encourages leaders to incorporate DEI experiences in everyday activities. Identifies and mitigates bias and exclusionary behavior on a personal, business area and process level.

Responsibilities

Oversee the strategic direction, operational execution, and continuous improvement of both Deposit Operations and Consumer/Small Business Online Banking Operations.
Ensure seamless delivery of services critical to the bank’s customer experience, operational integrity, and regulatory compliance.
Accountable for the overall management, coordination, and maintenance of all activities related to deposit processing and digital banking support.
Ensure the accuracy and integrity of data entered and maintained by both onshore and offshore teams.
Align operational performance with corporate objectives and service level agreements (SLAs).
Lead cross-functional teams, including global delivery partners, to ensure efficient, secure, and compliant process execution.
Regularly assess team performance, identify areas for improvement, and implement strategies to enhance effectiveness, scalability, and customer satisfaction.
Balance operational excellence with innovation in a fast-paced, highly regulated environment.
Ensure Deposit Operations and Online Banking Operations teams are aligned with the strategic direction of Payment Operations and broader enterprise goals.
Develop and propose forward-looking business strategies supporting operational scalability, digital transformation, and customer experience excellence.
Collaborate with senior leadership across departments to integrate deposit operations initiatives into enterprise-wide priorities.
Ensure full compliance with all applicable federal and state banking regulations (Reg CC, Reg E, NACHA, BSA/AML, UDAAP).
Proactively identify operational, reputational, and regulatory risks; implement controls and monitoring mechanisms to mitigate them.
Partner with Legal, Compliance, and Internal Audit for audit readiness and remediation.
Lead and inspire a high-performing team across onshore and offshore locations, fostering accountability, innovation, and continuous improvement.
Develop and manage the department’s operating budget, ensuring efficient resource allocation and cost control.
Establish clear performance metrics and evaluate team/individual performance against SLAs, KPIs, and strategic objectives.
Champion professional development, succession planning, and talent retention strategies.
Oversee end-to-end execution of deposit and online banking operations, ensuring accuracy, timeliness, and customer satisfaction.
Drive continuous improvement initiatives to streamline processes, reduce manual effort, and enhance automation and scalability.
Lead operational readiness for new product launches, system upgrades, and regulatory changes.
Ensure data integrity and quality across all systems and processes managed by the team.
Develops Talent: Actively supports people development through formal programs and stretch assignments, evaluates talent, removes barriers, closes talent gaps through feedback and coaching, attracts and retains diverse talent.
Promotes Change: Communicates change needs, empowers leaders to drive change, fosters change agility, allocates resources, mitigates risk, creates a safe environment for trying new things.
Strategy in Action: Connects work to ONB strategy, empowers leaders, understands influencing factors, anticipates future trends, recommends strategic direction, empowers teams to explore solutions, inspires team cohesion.
Makes Decisions & Solves Problems: Analyzes data to define problems/opportunities, collaborates to compile information, considers realities and impacts, makes sound business decisions, creates plans, evaluates progress, allows for adjustments.
Delights Clients: Fosters an environment of client service excellence, stays current with developments, understands data and metrics, nurtures client relationships, listens, prioritizes, acts responsibly.
Leads Inclusively: Advocates for diversity, takes action to increase diversity, challenges exclusionary practices, gathers inclusive information, promotes DEI initiatives, identifies and mitigates bias.