Deposit Operations Officer

Bank of Hope•Honolulu, HI

5d•$23 - $27•Onsite

About The Position

The Deposit Operations Officer is responsible for managing the day-to-day operations of a bank's deposit accounts, ensuring the accuracy and efficiency of transactions, maintaining compliance with banking regulations, and providing support to retail and commercial banking staff regarding deposit products and services, all while overseeing the overall smooth functioning of the deposit operations department.

Requirements

Managing the day-to-day operations of a bank's deposit accounts
Ensuring the accuracy and efficiency of transactions
Maintaining compliance with banking regulations
Providing support to retail and commercial banking staff regarding deposit products and services
Overseeing the overall smooth functioning of the deposit operations department
Complete assigned training
Update/maintain HR required recordkeeping
Training, counseling, mentoring junior staff
Report team staffing issues
Manage team morale
Prepare daily reconciliation of general ledger and affected accounts
Prepare required management reporting
Manage job assignments and work schedules
Stay aware of indicators/red flags for BSA/FCC reporting
Communicate operational or regulatory issues to supervising management
Comply with Bank’s operational and security procedures/policies and regulatory requirements
Interact professionally with management, consultants, auditors, examiners, vendors
Handle Escheat – Inactive & Dormant
Handle Regulation O
Manage Cash management, Fedline, Cashier’s Checks
Perform Reconciliation/Certification of Deposit Operations controlled/own accounts
Handle IOLTA, Bankruptcy Accounts
Handle W-8BEN, W-9 corrections (B notices), Back-up withholding reporting/filing
Handle Address Change – verification/notification
Handle Canadian Check Collection
Handle Fraudulent/Error/Unauthorized Transactions Claims – Collections
Handle Reg E Claims Resolution
Perform Debit Card maintenance, including network notification of compromise
Monitor ATM & Mobile deposit; reject, acceptance & hold decisioning
Monitor suspect check system; ownership of filtering/criteria/spec setting for monitoring system; and decision of pay or return on suspect
Process exception items
Support C&I: monitoring/reviewing of RDC of C&I client accounts
Review Branch GL certification
Review Branch operations exception/out of spec activity
Administer IRA accounts
Perform Verification of Deposits
Handle Returned Mail
Support Treasury for Brokered/Institution Deposit Account Onboarding and Processing of CDARS & ICS accounts onboarding on vendor system
Act as Call Center for branch (Retail Banking) and all business units, on questions related to policies, procedures, and regulations
Support Retail Strategy in development of new products and services and strategy by acting as coordinator between IT and Legal
Perform Spec/work requests and testing for: creation and changes and deletions to Core, BPM, and Beni
Coordinate with Compliance
Communicate changes with affected stakeholders
Provide Executive management reporting
Support Deposit Services, QA teams
Coordinate ChexSystem audit

Responsibilities

Administrative/HR duties for self, i.e. complete assigned training, update/maintain HR required recordkeeping.
Administrative/HR duties for junior staff, i.e. training, counseling, mentoring as needed for junior staff, report any team staffing issues as needed to supervisory/management level, manage team morale, etc.
Prepare daily reconciliation of general ledger and affected accounts.
Prepare any required management reporting as assigned.
Manage job assignments and work schedules of assigned duties.
Stay aware of indicators/red flags, which may necessitate reporting to BSA/FCC Dept.
Communicate any issues encountered, operational or regulatory, to supervising management for providing status information and coordination of resolution.
Comply with Bank’s operational and security procedures/policies and regulatory requirements are adhered to the performance of assigned duties.
Interact with others in a professional, clear manner to communicate key points. May include, but not limited to, other management, consultants, auditors, examiners, vendors.
Deposit Support: Escheat – Inactive & Dormant, Regulation O, Cash management, Fedline, Cashier’s Checks, Reconciliation/Certification of Deposit Operations controlled/own accounts, IOLTA, Bankruptcy Accounts, W-8BEN, W-9 corrections (B notices), Back-up withholding reporting/filing, Address Change – verification/notification
Operations Support/Payment/EFT: Canadian Check Collection, Fraudulent/Error/Unauthorized Transactions Claims – Collections, Reg E Claims Resolution, Debit Card maintenance, including network notification of compromise, ATM & Mobile deposit monitoring; reject, acceptance & hold decisioning, Suspect check system monitoring; ownership of filtering/criteria/spec setting for monitoring system; and decision of pay or return on suspect, Exception item processing, Support C&I: monitoring/reviewing of RDC of C&I client accounts
Deposit Servicing: Branch GL certification review, Branch operations exception/out of spec activity review, includes but not limited to Reg D, Chargebacks, Branch Cash Limits, etc., Administer IRA accounts, Verification of Deposits, Returned Mail Handling, Support Treasury for Brokered/Institution Deposit Account Onboarding and Processing of CDARS & ICS accounts onboarding on vendor system
Deposit Operations Support Advisors: Call Center for primarily branch (Retail Banking), but also for all business units, on questions related to policies, procedures, and regulations, Support for Retail Strategy in development of new products and services and strategy by acting as coordinator between IT and Legal
Spec/work requests and testing for: creation and changes and deletions to Core, BPM, and Beni
Coordination with Compliance
Communication of changes with affected stakeholders
Executive management reporting
Support Deposit Services, QA teams
ChexSystem audit coordination