Deposit Operations Administrator-Data Integrity Specialist

Countybank•Greenwood, SC

About The Position

Countybank is seeking a self-motivated, detail-oriented Deposit Operations Administrator to handle compliance-related functions in Deposit Operations. The role reports to the Bank Operations Manager and involves day-to-day operational tasks with regulatory, monetary, and potential reputational risk. Tasks are time-sensitive and must follow bank policies and procedures. Confidentiality and commitment to the bank’s culture and service to clients, communities, and associates are essential. The administrator ensures consumer and commercial deposit accounts—including specialized accounts—are established and maintained properly, handles authorized and documented account maintenance, monitors incoming requests, and supports compliance functions. The role also provides reporting, backup support for Customer Care and Digital Delivery, telephone service to internal customers, issue escalation, subject-matter expertise, and supply and stationery management. This is a full-time position in a smoke- and drug-free workplace. Compensation is commensurate with experience, education, and expertise.

Requirements

Bachelor’s degree or 3–5 years of banking experience, specifically in Deposit Operations, is preferred.
Strong working comprehension of Deposit Operations activities and banking compliance.
Ability to work independently with little to no supervisory oversight.
Excellent communication skills and good time-management skills.
Ability to initiate and embrace change.
Ability to work in a fast-paced environment while maintaining a professional demeanor.
Consistent, thoughtful, informed decision-making, including consideration of alternative conclusions and actions.
Strong customer service and call center skills.
General mathematical, analytical, and organizational skills.
Strong attention to detail and ability to produce immediate, accurate results.
Project-oriented approach.
Strong computer skills.
Team player with a positive “Can Do” attitude.
Confidentiality and commitment to serving clients, communities, and fellow associates.

Responsibilities

Ensure consumer and commercial deposit accounts are set up and maintained properly, including special accounts such as SCUTMA, Representative Payee, Power of Attorney, Guardianship, IOLTA, and commercial cash management accounts.
Perform maintenance on existing customers and accounts, ensuring all changes are properly authorized and documented.
Manage an inbox of incoming maintenance requests and ensure requests are handled in a timely manner.
Monitor account activity and ensure accounts are configured according to customer expectations and internal guidelines.
Support compliance functions including BSA, Reg D, Reg DD, and Reg Q.
Develop and create reports as needed within the department.
Cross-train in critical Customer Care functions, including Digital Delivery, and serve as a backup.
Provide superior customer service by telephone to internal customers.
Identify issues that could affect customers or compliance and escalate them to the appropriate department manager.
Serve as a subject-matter expert and resource for the department and other bank divisions.
Keep abreast of industry changes that can improve job function and performance.
Maintain knowledge of the Bank’s products and services and provide courteous, efficient service.
Manage the ordering, storage, and distribution of bank supplies and stationery.
Perform other duties assigned by the supervisor.