Deposit Account Representative II
About The Position
The Deposit Account Representative II is responsible for opening and maintaining specialized accounts, including IRA, Estate, and Trust accounts. The role maintains deceased member accounts, coordinates actions with internal departments, and handles legal and regulatory requests such as levies and subpoenas. The representative supports internal and external members by phone, email, or other delivery methods in a professional manner. The position follows applicable regulatory requirements, credit union policies, procedures, and BSA/AML processes, while protecting confidential information.
Requirements
- High school diploma or equivalent.
- Ability to communicate effectively.
- Ability to analyze documents, including subpoenas and levies, and take appropriate action.
- Basic math skills.
- Ability to work in a team environment.
- Excellent organizational skills.
- Ability to manage multiple tasks simultaneously.
- Excellent decision-making capabilities.
- Good analytical skills.
Responsibilities
- Comply with regulatory changes that affect department processes.
- Complete member requests promptly and follow up as needed.
- Bring member comments or trends to management’s attention for evaluation.
- Administer IRA Required Minimum Distributions, including scheduling preparation and asset liquidation, processing distributions, and tracking waivers and deferrals.
- Process transactions related to member deaths.
- Manage the legal notice and subpoena process and follow up to ensure receipt within the allotted timeframe.
- Open IRA, business, and special ownership accounts.
- Maintain knowledge of department products, processes, and procedures and apply it to produce high-quality work independently.
- Protect the privacy and confidentiality of credit union, member, and employee information.
- Keep the work area organized and secure member information at the end of the day.
- Follow credit union policies and procedures, including reliable attendance.
- Perform other duties as assigned.
- Adhere to standard BSA/AML policies, procedures, and processes.
- Demonstrate awareness of business functions and how business decisions affect financial and non-financial work results.
Benefits
- 401(k) with 6% match
- Paid time off
- Wellness time
- Paid federal holidays
- Professional development and career growth opportunities
- Mentorship exposure from the executive team
- Competitive salary and benefits package
- Annual corporate bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
