Deployment Technician

The Cheesecake Factory•Agoura Hills, CA

1d•Onsite

About The Position

You may know us as a company with great food. You may also know us from Fortune’s 100 Best Companies to Work For list every year since 2014. But did you know, our Restaurant Systems team plays a key role in ensuring the technology behind every restaurant is seamless, reliable, and ready to support an exceptional guest experience? As a Deployment Technician, you’ll help deliver and implement the technology that keeps our restaurants running at their best. In this hands-on, high-impact role, you’ll be involved in new restaurant openings, lifecycle initiatives, and partner with IT, operations, and vendors to ensure smooth and successful implementations. You’ll thrive in this position if you are: Self-Starting: you understand current project needs and when it’s time to execute crucial tasks. Pressure Resistant: you have ice in your veins while under pressure and maintaining a positive outlook at work while the heat is on is never an issue for you. Exhaustively Meticulous: you have unrelenting attention to detail, leaving nothing to chance while understanding what deserves your immediate attention and what can wait. An Effective Communicator: whether it’s verbal or written, you present information in a clear and professional manner. You understand your audience and can easily shift your presentation style, so it is understandable to all.

Requirements

Familiarity with computer imaging and system management tools (e.g. LANDesk, Ivanti, Microsoft Endpoint Manager).
Understanding of networking; WAN and LAN network architectures, low-voltage data, cabling and troubleshooting.
Fundamental knowledge of computer hardware components and peripherals, including desktops, laptops, and printers.
Experience with IT ticketing and tracking systems (Jira, Ivanti, Salesforce).
Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
Strong problem-solving and communication skills.
Detail orientated, ability to follow documentation as written and carefully update as needed.
Ability to prioritize and adapt in a fast-changing environment.
Willingness to travel and work evenings, weekends, and some holidays.
Ability to build strong relationships across departments and with external partners.
Tenacious self-starter who can work independently with minimal supervision.
Ability to lift and move equipment up to 30 lbs.

Nice To Haves

Degree in IT, Computer Science, or equivalent certifications such as CompTIA Fundamentals or A+.
Previous experience in IT support or hardware deployment.
Experience with Point of Sale and Restaurant Applications (e.g. PosiTouch, QSR).
Experience actively using project management tools (e.g. Asana, Monday, MS Project, Jira).
Knowledge of hardware of Point of Sale terminals.
Restaurant experience.

Responsibilities

Order, inventory, ship, track, install and test hardware for new restaurant openings (NROs).
Build, image, configure, ship, track, install, and test back-office, POS and CC driver computers for NROs.
Travel multiple times per year (1–2 weeks at a time) for on-site IT installations and testing.
Provide remote support for NROs from training through mock service and opening day.
Assist with maintaining and updating NRO Turnover Manuals and documentation as systems and processes evolve.
Inventory, image, configure, ship and remotely work with restaurants to install and test back-office computers, POS and CC drivers for our annual technology lifecycle plan (TLP).
Assist with departmental projects by following detailed plans and scopes of work (SOWs); support the deployment and testing of hardware/software accordingly.
Can work independently & manage one’s own time effectively with minimal supervision.
Keep leadership informed with timely status updates.