Deployment Technician

CompassMSP•Hartford, CT

11h

About The Position

The Deployment EngineerÂ is responsible forÂ planning, coordinating, and executing the deployment of IT infrastructure and software solutions for our clients. This role requires a blend of technicalÂ expertise, project management skills, and customer service acumen to ensure smooth and efficient implementation of technology solutions. Â This position will work primarily in ourÂ TBD OfficeÂ and requires travel to client sites.Â â¯Â We are seeking a project technician/engineer to join our Professional Services team. This role requires an IT background to understand and address technical challenges. Â The ideal candidate will be adept at executing projects assigned in alignment with our processes and procedures (Compass Way).

Requirements

Possess a minimum of 2-5years of hands-on experience in a similar role, equipped to tackle diverse challenges
Strong critical and analytical problem solving skills
Excellent verbal and written communication
Exceptional attention to detail and highly organized
Comfortable multi-tasking
Vibrant and willing to contribute to a fun atmosphere
Require a valid driver's license

Nice To Haves

Preferred certifications: A+, Network +, Windows Desktop
Preferred work experience: Managed Service Provider or Consulting environment
Preferred systems experience: ConnectWise Manage and Automate

Responsibilities

Collaborate with the project coordinators to define deployment requirements, timelines, and deliverables with external communications with the client.
Develop detailed deployment plans, including schedules, resource allocation, and risk management with project coordinators.
Coordinate with project coordinators to manage multiple deployment projects simultaneously, ensuring timely and within-budget completion.
Install and configuration workstation deployments and OS upgrades.
User profile migrations and cloud based (Azure Entra) endpoint migrations.
Install and configuration of desktop devices such as printers etc.
Install and configuration of small deployments such as UPS battery replacements, desktop UPSs, and small switches.
Assisting Tier 1, 2, and 3 teams on endpointser migrations related to Azure Intune.
Ensure all deployments adhere to company standards, best practices, and client-specific requirements.
Act as the primary point of contact for clients during deployment projects, providing regular updates and addressing any concerns.
Provide training and support to clients on new systems and technologies.
Develop and maintain strong client relationships to foster trust and long-term partnerships.
Create and maintain comprehensive documentation for all deployment projects(PC Deployment checklist documentation), including configurations, procedures, and troubleshooting guides.
Maintaining client images for deployments.
Generate post-deployment reports summarizing project outcomes, lessons learned, and recommendations for improvement.
Ensure accurate recording of all activities in the companyâs project management and ticketing systems.
Stay up to date with the latest industry trends, technologies, and best practices in IT deployment.
Identify opportunities for process improvements and contribute to the development of new deployment methodologies and tools.
Participate in training and development activities to enhance personal and team capabilities.