Deployment Specialist - Dental

Ntiva, Inc.•Leawood, KS

6d•$42,000 - $55,000•Onsite

About The Position

The Deployment Specialist is part of Ntiva’s Dental Provisioning team and is responsible for deploying new and replacement devices for dental practices, from device build through go-live, while supporting broader organizational needs. The position is based on-site at Ntiva’s Leawood, Kansas office and follows a Monday–Friday schedule from 9:00 a.m. to 6:00 p.m. CST. The role includes building, configuring, and deploying workstations, laptops, and mobile devices; installing and supporting dental imaging and practice-management software; migrating user data; coordinating installations; managing deployment tickets and client follow-ups; and troubleshooting hardware and software issues. The specialist also maintains technical documentation, provides customer support, and manages equipment inventory and retirement. The base salary range is $42,000–$55,000 per year. Ntiva describes itself as a Managed Services Provider and an equal opportunity employer committed to a diverse, inclusive, and welcoming work environment.

Requirements

1–2 years of experience in IT/MSP support.
1–2 years supporting dental clients.
Strong written and verbal communication skills.
Strong troubleshooting, problem-solving, and organizational skills.
Ability to manage multiple priorities and meet tight deadlines.
Ability to work independently and as part of a team.
Professional, detail-oriented, and customer-focused attitude.
Ability to learn new technologies quickly.
Ability to lift up to 60 lbs. with assistance.

Nice To Haves

One or more of CompTIA A+, MD-102, MS-900, or above; strongly preferred.
Experience deploying Windows workstations; Windows Autopilot experience preferred.
Experience with dental or medical practice software.
Familiarity with RMM and PSA platforms, such as ConnectWise.

Responsibilities

Build, configure, and deploy workstations, laptops, and mobile devices to company standards.
Install, configure, and support dental imaging and practice-management software.
Migrate user data and profiles to new devices.
Manage deployment tickets, shipping updates, and client follow-ups through completion.
Coordinate installations with practice staff, onsite technicians, and vendors.
Diagnose and repair complex hardware and software issues.
Create and maintain technical documentation and deployment guides.
Provide customer service by phone, email, and ticket system.
Receive inventory, retire replaced devices, and properly dispose of old equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage for employees and family.
401(k) with company matching contributions: 4% match on a 5% contribution, with no vesting period; employee and company contributions begin after 90 days.
Company-provided group term life and accidental death and dismemberment coverage.
Short-term disability coverage available through voluntary enrollment and company-provided long-term disability coverage.
Health Savings Account and PPO options.
Employee Assistance Program.
Paid Time Off, Volunteer Time Off, 8 paid holidays, and 3 floating holidays.
Education reimbursement program.
Employee referral program with cash bonuses for successful referrals.
Recognition and rewards.
Promotion and advancement tracks.