Specialist I, Deployment

Payroc•Munster, IN

11d

About The Position

The Specialist I, Deployment supports the accurate and timely configuration, preparation, and deployment of payment processing equipment and merchant systems. The role builds, downloads, tests, and modifies merchant profiles, including Clover POS configurations, to help ensure payment hardware and related systems are ready for merchant use. Working closely with the Deployment team and internal partners, the specialist maintains accuracy, resolves technical issues, and meets established service level agreements (SLAs). The role is suited to an organized, detail-oriented, technically curious person who can manage multiple requests in a fast-paced environment. The position reports to the Manager, Deployment. The schedule is Monday through Friday, 9:00 AM–5:30 PM CT. Work involves extensive desk-based activity, prolonged computer use and sitting, and frequent interaction with team members, management, agents, Business Development Managers, and external partners. Occasional lifting or moving of supplies, deliveries, or related materials weighing up to 45 pounds may be required. Travel is not required. The role is classified as non-exempt.

Requirements

Working knowledge of relevant software, hardware, and payment equipment operations.
Experience or training in technical troubleshooting and customer service practices.
Strong written and verbal communication skills.
Excellent problem-solving, attention to detail, and decision-making abilities.
Ability to learn new systems and processes quickly.
Organizational skills and ability to multitask under pressure.
Proactive approach to process improvement and commitment to confidentiality.

Nice To Haves

Experience with payment processing, merchant services, or POS deployment.
Familiarity with Clover POS, payment terminals, PIN pads, and check readers.
Experience with merchant profile configuration, file builds, or equipment deployment.
Experience with Salesforce or similar ticketing and workflow platforms.
Knowledge of debit, EBT, gift card, WEX, or related payment programs.

Responsibilities

Prepare, configure, and test payment equipment to support accurate, timely merchant deployments.
Download, build, test, and modify merchant profiles, including Clover POS configurations.
Perform front-end and back-end modifications to merchant setups and related systems.
Complete equipment and deployment tickets assigned by the Deployment Lead within required timeframes.
Investigate and resolve basic hardware, software, and configuration issues affecting deployment readiness.
Maintain established Salesforce service level agreements for file builds and deployments.
Maintain current knowledge of Clover, terminals, PIN pads, check readers, and related systems.
Support check services, debit, EBT, gift cards, WEX, and other applicable payment programs.
Coordinate with the Partner Advocate and Boarding teams.
Identify process improvements and perform other duties as assigned.