Deployment Engineer

Walden Robotics•San Francisco, CA

37d

About The Position

The Deployment Engineer supports the deployment, operation, and maintenance of robots in real-world environments. This hands-on, field-oriented role brings up systems, troubleshoots issues, performs repairs, and helps ensure robots are ready for reliable operation in customer and internal settings. The role works closely with Robot Operations, Hardware, and Software teams to identify field issues, document failures, and support improvements to deployment readiness and serviceability. The Deployment Engineer owns an enterprise customer deployment end-to-end, including its technical outcomes, on-site relationship, and opportunities to expand into new processes.

Requirements

At least 4 years of hands-on experience supporting, maintaining, testing, or deploying complex electromechanical systems in the field, in production, or in a lab environment.
Strong mechanical aptitude and working knowledge of electrical systems, wiring, sensors, actuators, and basic system integration.
Ability to troubleshoot across hardware and software boundaries in a structured and practical way.
Experience using common tools, test equipment, and repair processes safely and effectively.
Ability to write clear technical notes, issue reports, and procedural documentation.
Strong judgment, attention to detail, and ability to stay organized in fast-moving environments.
Comfort working independently while collaborating closely with cross-functional teams.
Willingness to travel up to 50% of the time and ability to lift up to 50 lbs.
U.S. citizenship is required.

Nice To Haves

Experience working with robots, autonomous systems, industrial equipment, or other complex fielded hardware.
Familiarity with Linux-based systems, logs, command-line debugging, or basic robotics/software tooling.
Experience supporting customer-facing deployments or on-site technical operations.
Exposure to root cause analysis, failure tracking, or reliability improvement processes.
Experience improving technician workflows, documentation, or service procedures.

Responsibilities

Serve as the dedicated robot operations team owner for an enterprise customer deployment, from site readiness through steady-state operation and expansion to new processes.
Support robot deployments in field and production environments, including setup, checkout, troubleshooting, maintenance, and recovery.
Diagnose mechanical, electrical, and systems-level issues in deployed robots, own issues through resolution, and escalate with a clear diagnosis.
Execute repairs, rework, and component replacements on robots and related equipment.
Document field issues, including symptoms, context, likely causes, and actions taken.
Provide project management support and shift-level triage and direction for active deployment site operations work.
Contribute to and develop deployment documentation, service procedures, checklists, and operational playbooks.
Partner with Hardware, Software, Product, and Operations teams to communicate field learnings and support improvements.
Help validate deployment readiness for new features, hardware changes, and system updates.
Track recurring issues and reliability concerns and help identify practical opportunities to improve robustness and serviceability.
Support inventory, tools, spare parts, and service readiness for deployments and ongoing operations.