Deployment Engineer - Federal Customer

Dell Technologies • VA, VA

3d • Onsite

About The Position

The Field Support professional supports Dell Mission Operations by providing hands-on installation, sustainment, troubleshooting, and field execution to keep mission systems operational. The role covers deployment support, break-fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams. It is an onsite position five days per week in Chantilly, Virginia, and requires an active TS/SCI clearance. The work focuses heavily on deployment and field-based troubleshooting, serving as the execution layer closest to equipment and users.

Requirements

• 12+ years of relevant experience with a bachelor’s degree.
• Experience in field engineering, integration support, break-fix, deployment, or technical support roles.
• Strong hands-on troubleshooting skills across hardware and infrastructure components.
• Experience with ticket-based workflows and service response expectations.
• Ability to work onsite and support physically active technical tasks.
• Strong communication and team coordination skills.
• Ability to travel up to 50% of the time, as required.
• Active TS/SCI and ability to maintain access as required by the program.
• Ability to lift 50 lbs.

Nice To Haves

• Experience in data center, lab, or secure facility support environments.
• Experience with imaging, build, rack-and-stack, or cable management activities.
• Experience supporting shift work, travel, or after-hours response as needed.
• Familiarity with spare parts control, asset handling, and escalation coordination.
• Experience supporting government or classified programs.

Responsibilities

• Perform installation, integration, cabling, hardware swaps, and physical support tasks.
• Troubleshoot break-fix incidents and restore services as quickly as possible.
• Support tickets, service requests, and field issues through closure.
• Validate equipment functionality and document support actions taken.
• Coordinate with systems, network, automation, and logistics teams during deployments and sustainment.
• Maintain tools, spares, parts, and support readiness as required.
• Follow site procedures, escalation paths, and change practices.
• Provide direct customer-facing support in operational settings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior