Deployment Engineer

ALVEST•Bloomington, IL

About The Position

TLD Robotics is seeking a Field Service Engineer based in Bloomington, Illinois, to support deployment, maintenance, customer support, and training for its autonomous vehicle solutions. As part of the global Field Services team, the engineer will deploy and maintain autonomous vehicle fleets throughout the region and serve as a technical resource for customers, helping ensure successful implementation and operation. The role involves on-site customer support, remote troubleshooting, and customer training to help keep vehicles performing effectively and maintain customer satisfaction. The engineer will also use field experience to contribute to ongoing improvements in products, processes, maintenance practices, and operational procedures. The position is primarily based in Bloomington, with regular travel to customer locations, TLD facilities, and project sites throughout North America as business needs require. Travel expenses are covered by the company. TLD Robotics develops autonomous vehicle technologies for industrial and aviation applications. It provides turnkey support from project definition and deployment through integration, training, and ongoing support. Employees are required to follow information security policies, protect company data and systems, and promptly report suspected security incidents or violations in alignment with ISO 27001.

Requirements

Associate's or Bachelor's degree in Automotive Technology, Robotics, Engineering, Mechatronics, or a related technical field.
At least 2 years of experience as a technician or engineer in automotive, robotics, automation, manufacturing, or a related industry.
Valid driver's license.
Ability to pass a background check.
Knowledge of automotive, robotics, automation, or industrial equipment maintenance.
Mechanical and electrical troubleshooting skills.
Ability to read technical drawings, schematics, and service documentation.
Business-fluent written and spoken English.
Strong presentation and communication skills.
Customer-focused approach and commitment to service excellence.
Proactive and self-motivated approach.
Ability to work independently and as part of a team.
Comfort working in a multinational environment.
Strong technical aptitude and problem-solving capabilities.
Ability to adapt to a fast-paced and evolving environment.

Nice To Haves

Familiarity with CAN Bus systems, vehicle maintenance, electrical systems, hydraulic systems, and diagnostics.
Strong interest in emerging automation and autonomous technology.

Responsibilities

Coordinate and perform autonomous vehicle deployment and entry into service with support from the dedicated Project Manager.
Manage vehicle commissioning, validate vehicle setup and deployment activities, and provide hands-on feedback for product improvements.
Perform mechanical and electrical maintenance interventions as required.
Install and configure autonomous hardware and software components.
Deliver basic and advanced training and assist customers with operating and deploying autonomous vehicles.
Provide remote customer assistance through established support systems.
Work with Project Managers on regulatory approval and authorization processes by conducting tests and preparing required documentation.
Report risks, issues, and scope changes, and support the development and implementation of mitigation plans.
Contribute to continuous improvement of autonomous vehicle solutions, deployment processes, maintenance practices, and operational procedures.
Follow information security policies, safeguard company data and systems, and promptly report suspected security incidents or violations.