Dependency Case Management Supervisor

Chsfl • Vero Beach, FL

11d

About The Position

The Dependency Case Management (DCM) Supervisor oversees daily unit operations, supervises DCM and support staff, assesses client and family needs, and coordinates services to achieve permanency and meet program goals and contract requirements. The role supports CHS’s high-performance culture by demonstrating its values and delivering quality results that advance its mission to provide proactive behavioral health, case management, community, and early childhood solutions for children and families.

The supervisor manages a CHS Child Welfare Case Management unit, monitors client-to-staff ratios, supports crisis and complex cases, coordinates client services, and may provide direct casework. The position collects and analyzes data, liaises with community agencies, ensures timely and professional documentation, reviews assessments and treatment plans, and tracks progress and outcomes. It also recruits, develops, supervises, and evaluates team members; sets team goals; supports professional development; and helps maintain a positive, engaging work environment. Other duties include contributing to grant writing, contract negotiations, re-accreditation preparation, succession planning, training, and quality improvement.

Requirements

• Master’s degree in a human services-related field from an accredited university.
• Child Welfare Case Management certification.
• Four years of experience in human services.
• Florida Driver’s License within 30 days of hire.
• Daily access to a reliable, insured vehicle.
• Proficiency in planning, organization, and time management.
• Proficiency in oral and written communication.
• Interpersonal relationship-building, collaboration, and teaming skills.
• Computer proficiency, including Microsoft Word, Excel, and Outlook.
• Applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA).

Nice To Haves

• Supervisory experience.
• Experience in a dependency environment.
• Experience in related fields such as Child Welfare, Dependency, Social Work, DCF, Foster Care, Adoptions, Teaching, Psychology, or Criminal Justice.

Responsibilities

• Manage daily operations of a CHS Child Welfare Case Management unit and oversee appropriate client-to-staff ratios.
• Support crisis and problem cases, coordinate client services, and provide direct casework when needed.
• Collect, analyze, apply, and report data to improve client outcomes and meet program goals.
• Liaise with community agencies, including the Department of Children and Families and the Department of Juvenile Justice.
• Attend closure or conference staffing.
• Ensure program staff complete documentation and reports professionally and on time; maintain and generate required reports and paperwork.
• Conduct face-to-face client interviews, develop individual treatment plans and behavioral assessments, and provide other direct treatment services.
• Review and approve psychosocial assessments and treatment plans.
• Delegate and oversee assignments to ensure services follow CHS’s mission, policies, procedures, and service philosophy.
• Provide case consultation and in-service training, and identify unmet training needs.
• Track and monitor the progress of families and individuals receiving services.
• Recruit, supervise, support, coach, and evaluate team members, taking corrective action when needed.
• Foster team members’ professional development, including sharing knowledge gained through training.
• Establish annual team goals and objectives, and track and report results.
• Communicate regularly through management and team meetings.
• Ensure compliance with CHS’s code of conduct, policies, practices, and legal obligations.
• Implement policies and practices to prevent, recognize, and respond to work-related stress.
• Participate in succession planning, departmental meetings, training, education, and quality processes.
• Stay current on job-related issues and trends, take on projects, and perform other duties as assigned.
• Demonstrate CHS Common Bond values in performing job duties.
• Participate in grant writing, contract negotiating, or re-accreditation preparation.

Benefits

• Generous paid time off and holidays.
• Growth and professional development opportunities.
• Mission-driven work culture.
• Opportunity to make a positive difference in children and families in the employee’s community.
• Great benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager