Departmental Technician 7-E9 - Health Services - Ancillary Review Section
About The Position
The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. This position functions as an entry through experienced level Departmental Technician in the Administrative Unit, responsible for developing and producing guidelines for responses to PRD phone and 800 line inquiries, research and respond to PRD phone and 800 line inquiries, back up to PA CHAMPS data entry, backup to mail outs, identify and resolve issues that impact turnaround.
Requirements
- Apply for this position online via NEOGOV
- Attach a resume identifying specific experience and dates of employment (month and year, hours per week)
- Attach a cover letter
- Attach a copy of official transcript(s) (scanned copies accepted, not web-based, internet, or unofficial)
- Attach a response describing knowledge and/or experience in Medicaid, commercial insurance policies, understanding of medical documentation and current procedural terminology procedure codes
- Education typically acquired through the completion of high school
- Departmental Technician 7: One year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service.
- Departmental Technician 8: One year of experience as a technician or paraprofessional equivalent to the entry level in state service OR One year of experience performing administrative support activities equivalent to the 8-level in state service.
- Departmental Technician E9: Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service OR One year of experience performing advanced secretarial or supervisory administrative support activities equivalent to the 9-level in state service.
- Successful completion of a background investigation and a criminal records check
Nice To Haves
- Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement for Departmental Technician 7.
- Possession of a Bachelor's degree may be substituted for the experience requirement for Departmental Technician 8.
- Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement for Departmental Technician E9.
Responsibilities
- Developing and producing guidelines for responses to PRD phone and 800 line inquiries
- Research and respond to PRD phone and 800 line inquiries
- Back up to PA CHAMPS data entry
- Back up to mail outs
- Identify and resolve issues that impact turnaround
Benefits
- Employees will be provided computers to perform state work.
- Phones may also be provided for necessary communications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
