Departmental Technician 7-E9

State of Michigan • Dimondale, MI

3d • Hybrid

About The Position

The City Income Tax Bureau at the Michigan Department of Treasury is hiring two Departmental Technicians to support Compliance and Collections. We’re looking for detail-oriented, customer-focused individuals who thrive in a fast-paced, collaborative environment. Responsibilities include: Reviewing, assessing, and processing returns from compliance activities Processing taxpayer correspondence Identifying complex issues that need additional attention Supporting continuous improvement through procedures, training materials, job aids, and special projects Our team values excellent customer service, continuous improvement, data-driven decision-making, and a strong work/life balance. If you enjoy problem-solving and delivering high-quality work, we encourage you to apply.

Requirements

• Education typically acquired through completion of high school.
• Departmental Technician 7: One year of experience performing administrative support activities equivalent to the 7-level in state service.
• Departmental Technician 8: One year of experience performing administrative support activities equivalent to the 8-level in state service.
• OR One year of experience as a technician or paraprofessional equivalent to the entry level in state service.
• Departmental Technician E9: One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.
• OR One year of experience performing administrative support activities equivalent to the 9-level in state service.
• OR Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.
• Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement for Departmental Technician 7.
• Possession of a bachelor’s degree may be substituted for the experience requirement for Departmental Technician 8.
• Possession of a bachelor’s degree and one year of job-related experience may be substituted for the experience requirement for Departmental Technician E9.
• Work must be performed in the state of Michigan.
• If you currently reside outside of the State of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location.
• If you are a State of Michigan resident, this position is eligible for remote work up to five days per week.
• Occasional onsite work will be required.
• The selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.
• Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.
• Remote work is not available if you reside outside of the State of Michigan.
• The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
• Interviews may occur virtually using Microsoft Teams.
• This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

Nice To Haves

• Cover letter
• Detailed resume
• Official college transcript(s)

Responsibilities

• Reviewing, assessing, and processing returns from compliance activities
• Processing taxpayer correspondence
• Identifying complex issues that need additional attention
• Supporting continuous improvement through procedures, training materials, job aids, and special projects

Benefits

• Excellent customer service
• Continuous improvement
• Data-driven decision-making
• Strong work/life balance
• Reasonable accommodation to participate in the application or selection processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED