Departmental Systems Analyst (Tap)

Los Angeles County Metropolitan Transportation Authority • Los Angeles, CA

1d • Onsite

About The Position

Performs information systems support and analysis for a specified function or area within a department and ensures that all concerns are addressed and closed within the prescribed practices and required timeline. Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Requirements

• A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.
• Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.
• Bachelor's Degree in Computer Science, Information Systems, or a related field
• One year of relevant experience performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Knowledge of theories, principles, and practices of specified application areas and systems analysis and design
• Knowledge of applicable software, such as Crystal Reports, .NET Framework, etc.
• Knowledge of analysis, research procedures, and reconciliation of information
• Knowledge of capabilities of large-scale computer systems
• Knowledge of personal computer hardware and software
• Knowledge of system administration, security practices, and user management
• Knowledge of query generation, data organization, and database design
• Knowledge of statistical analysis and data interpretation
• Skill in analyzing and designing information systems in a specified application area
• Skill in managing database information and developing data warehouses, using systems such as Oracle Database
• Skill in application utilization, maintenance, planning, troubleshooting, and upgrades, such as Crystal Reports
• Skill in basic programming languages, such as SQL (Structured Query Language), Crystal Syntax, etc.
• Skill in troubleshooting system problems and developing solutions
• Skill in preparing easily consumable reports, professional e-mails, and correspondence
• Skill in exercising sound judgment and creativity in making decisions
• Skill in communicating effectively orally and in writing
• Skill in interacting professionally with various levels of Metro employees and outside representatives
• Ability to compile, analyze, and communicate system information and data
• Ability to think and act independently
• Ability to find creative solutions to problems
• Ability to handle highly confidential information
• Ability to meet tight time constraints and deadlines
• Ability to read, understand, interpret, clarify, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Ability to train users in implemented systems
• Ability to read, write, speak, and understand English

Nice To Haves

• Experience gathering and documenting business requirements, use cases, or user stories for technology or Salesforce-related projects.
• Experience working with Salesforce, including working within Salesforce environments, supporting Salesforce-based business processes, or contributing to Salesforce configuration/customization efforts.
• Experience writing test scenarios and test cases derived from user stories or business requirements documented by a Business Systems Analyst.
• Experience utilizing Jira, TestRail, or similar tools to support requirements traceability, defect management, or test case management.

Responsibilities

• Performs systems analysis and provides systems support in a specified application area
• Develops, oversees, and maintains information systems
• Produces various reports for functional areas
• Consults with staff from functional areas and users to determine information processing needs and to design/identify specific training programs
• Designs technical systems specifications describing information processing functions required by the users
• Evaluates and recommends use of commercial software in application area
• Provides input to consultants regarding user needs and acceptability of alternatives for development of assigned systems
• Coordinates with systems programmers
• Evaluates systems to ensure that user requirements are properly satisfied
• Troubleshoots, analyzes, and resolves user and systems problems
• Monitors system performance and integrity
• Designs and implements upgrades to user interface
• Communicates system upgrade needs to ITS (Information Technology Services)
• Responds to system emergencies
• Researches and prepares reports, systems training manuals, and technical systems documentation
• Monitors historic data to ensure proper records retention
• Participates in the department's information security, disaster recovery, and safety programs
• May be required to perform other related job duties

Benefits

• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability.
• Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level