Principal Departmental Systems Analyst (Business Analysis)

Los Angeles County Metropolitan Transportation Authority • Los Angeles, CA

1d • Onsite

About The Position

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. This position performs highly complex systems and reporting work to troubleshoot and solve information systems issues for a specified area or department. It is responsible for supporting complex initiatives and delivering support for technical and executive management. It requires close partnership with business users and engineering teams to translate, design, and deliver solutions that improve system operations and organizational objectives.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field
• Five years of relevant experience performing business and systems analysis, planning and implementation of information systems, and analytical reports; some positions in this class may require specialized experience in area of assignment
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Knowledge of theories, principles, and practices of specified application areas, systems analysis, and statistical methods
• Knowledge of enterprise software implementations and upgrades, and/or support of relational systems such as Oracle
• Knowledge of interpretation/translation of analytical work results into business results
• Knowledge of applicable local, state, and federal laws, rules, and regulations governing information systems
• Knowledge of capabilities of large-scale computer systems
• Knowledge of principles and practices of project management
• Knowledge of principles and practices of supervision
• Skill in leading assigned information systems projects/activities
• Skill in performing highly complex systems and reporting analysis and design
• Skill in investigating and resolving information system problems
• Skill in data analytics
• Skill in applicable business software applications
• Skill in utilizing internet connection tools
• Skill in determining strategies to achieve goals
• Skill in analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
• Skill in exercising sound judgment and creativity in making decisions
• Skill in communicating effectively orally and in writing
• Skill in interacting professionally with various levels of Metro employees and outside representatives
• Ability to effectively communicate cross-functionally between business and technical staff
• Ability to prepare comprehensive and ad hoc reports and correspondence
• Ability to meet time sensitive constraints and deadlines
• Ability to multi-task and work in a fast paced, team-oriented environment
• Ability to think and act independently
• Ability to understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Ability to supervise, train, and motivate assigned staff
• Ability to read, write, speak, and understand English

Nice To Haves

• Experience gathering, analyzing, and translating executive priorities into actionable project plans and requirements for technology and modernization projects
• Experience translating complex business needs into functional specifications, process workflows, and user stories
• Experience preparing executive briefings, presentation materials, and status reports for executive management to support core Salesforce-based business processes
• Experience utilizing Microsoft 368, Jira, Confluence, Visio or similar to support strategic initiatives, design technical workflows, and translate complex technical information for business stakeholders and executives
• Experience applying Software Development Life Cycle (SDLC) or Agile methodologies to drive and support technology projects from initial requirement gathering through final implementation

Responsibilities

• Performs cross-functionally to integrate highly complex information systems and business process changes in support of strategic business needs
• Plans, conducts, and leads major systems projects; reviews and evaluates results
• Performs requirements gathering, systems analysis and design, and feasibility studies, and prepares project proposals for the development, enhancement, and maintenance of an information system specific to assigned departments
• Compiles complex and comprehensive reports and correspondence
• Provides guidance to departmental staff on information system projects and programs
• Provides direction to consultants regarding systems needs and acceptability of alternatives
• Evaluates systems to ensure that requirements are properly satisfied
• Verifies vendor compliance with contract and work plan
• Writes business and reporting requirements, and uses case diagrams and functional requirements for new applications or modifications to existing applications
• Consults with business and technical subject matter experts (SMEs) to ensure that customer requirements are translated to information system specifications
• Monitors system performance and troubleshoots, analyzes, and resolves system problems; responds to systems emergencies
• Facilitates systems training and creates technical documentation
• Develops analytical models to extract and analyze data from various Metro systems to provide management with decision-making tools
• Participates in department's information security, disaster recovery, and safety programs
• Participates in evaluation and awards of contracts to information systems vendors
• Oversees, trains, and motivates assigned staff

Benefits

• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability.
• Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal