Departmental Analyst (Trainee) 9-P11
About The Position
The Departmental Analyst role in the City Income Tax Bureau supports multiple Michigan cities by providing in-person customer service, working on special projects, and serving as a liaison for future partner cities. The team emphasizes outstanding customer service, continuous improvement, collaboration, and work/life balance. The position calls for strong communication, prioritization, and creative problem-solving skills. Work must be performed in Michigan. For Michigan residents, the position is eligible for remote work on Mondays, Thursdays, and Fridays, with onsite work required Tuesdays and Wednesdays; additional onsite work may be required. Remote work requires management approval and a private, secure workspace and sufficient broadband access, and arrangements may be changed or discontinued. Remote work is unavailable to people residing outside Michigan. Applicants must attach a cover letter, detailed resume, and official college transcript(s). A fingerprint-based background check is required because the position has access to Federal Tax Information. Interviews may be conducted virtually using Microsoft Teams.
Requirements
- Possession of a bachelor's degree in any major, or qualifying substitution described in the posting.
- Strong communication skills.
- Ability to juggle priorities.
- A positive, creative approach to problem-solving.
- For Departmental Analyst 9, no specific type or amount of professional experience is required.
- For Departmental Analyst 10, one year of professional experience is required.
- For Departmental Analyst P11, two years of professional experience are required, including one year equivalent to the intermediate (10) level in state service.
- Applicants must attach a cover letter, detailed resume, and official college transcript(s).
- Work must be performed in Michigan.
- Selected candidate must pass a fingerprint-based background check.
- For remote work, the employee must have a secure, private designated workspace and commercial cable or wireless broadband with at least 25 Mbps download and 5 Mbps upload.
- Applicants with foreign degrees must provide an accepted evaluation of U.S. educational equivalency unless the degree is recognized by CHEA.
Responsibilities
- Provide in-person customer service to multiple Michigan cities.
- Tackle special projects.
- Serve as a liaison for future partner cities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
