Departmental Analyst (Trainee) 9-12

State of Michigan•Dimondale, MI

12h•Hybrid

About The Position

The Individual Income Tax Customer Contact section seeks an analyst to help oversee and improve its systems, reporting processes, and customer experience initiatives. The role involves working with staff and technology teams across Treasury divisions to research solutions, support system changes, analyze performance metrics, and identify opportunities for innovation. The position emphasizes adaptability, teamwork, continuous improvement, professional development, and creative thinking. Knowledge of income tax processes, Treasury systems, and applications is preferred. The position may be filled at the Departmental Analyst 9–12 levels, with a trainee option for eligible classified state employees. Work must be performed in Michigan. For Michigan residents, the position is eligible for remote work Mondays, Thursdays, and Fridays, with onsite work in Dimondale, Michigan, on Tuesdays and Wednesdays; additional onsite work may be required. Remote arrangements require management approval and may be changed or discontinued. Remote work is unavailable to residents outside Michigan.

Requirements

For Departmental Analyst 9–12: possession of a bachelor's degree in any major, subject to stated education substitutions and military-service provisions.
Departmental Analyst 9: no specific type or amount of professional experience is required.
Departmental Analyst 10: one year of professional experience.
Departmental Analyst P11: two years of professional experience, including one year equivalent to the intermediate (10) level in state service.
Departmental Analyst 12: three years of professional experience, including one year equivalent to the experienced (P11) level in state service.
Departmental Analyst Trainee 9 is limited to classified state employees and requires one of the specified combinations of ECP Group One or Group Three experience; high school-level education is typically acquired.
For this position, work must be performed in Michigan.
Applicants must attach a cover letter, detailed resume, and copy of official college transcript(s) to the application.
Foreign credentials must be evaluated or converted into U.S. educational equivalents unless the degree is recognized by CHEA.
The selected candidate must pass a fingerprint-based background check because the position has access to Federal Tax Information.
Remote workers must have a secure, private, appropriate workspace and secure internet access with minimum speeds of 25 Mbps download and 5 Mbps upload.