Departmental Supervisor 12

State of Michigan • Dimondale, MI

3d • Hybrid

About The Position

The Departmental Supervisor is responsible for coordinating, overseeing, and managing the daily operations of the Customer Contact Section within the Customer Contact Individual Income Tax Division of the Michigan Department of Treasury. The supervisor ensures team activities support Division and Department goals and objectives by setting priorities, directing daily work, monitoring performance, and helping employees meet established expectations.

The role involves identifying and addressing operational or processing concerns, providing staff with guidance and resources, and ensuring customer inquiries, correspondence, and other responsibilities are handled accurately, efficiently, and professionally. The supervisor also mentors, coaches, and supports employees in continued learning and professional development. Work must be performed in Michigan. For Michigan residents, the position is eligible for hybrid remote work on Mondays, Thursdays, and Fridays, with onsite work required Tuesdays and Wednesdays; additional onsite work may be required. Remote arrangements require management approval and may be adjusted or discontinued.

Requirements

• Education typically acquired through completion of high school.
• One year of experience equivalent to a Departmental Supervisor 11 or experienced-level professional; or two years equivalent to a Departmental Supervisor 10, Office Supervisor 11 or 12, Secretary Supervisor 11, experienced-level technician, or paraprofessional; or three years equivalent to an Office Supervisor 10, Secretary Supervisor 10, Emergency Dispatch Supervisor 10, or Human Resources Customer Service Supervisor 10.
• All work must be performed in the state of Michigan.
• Applicants must attach a cover letter and detailed resume; failure to do so may result in the application being screened out.
• The selected candidate must have a secure, safe, and appropriate designated workspace that allows privacy and prevents distractions, as well as secure and sufficient commercial cable or wireless broadband internet access with minimum speeds of 25 Mbps download and 5 Mbps upload for remote work.
• The position requires passing a fingerprint-based background check because it has access to Federal Tax Information.

Nice To Haves

• Supervisory experience.
• Knowledge of individual income tax.

Responsibilities

• Coordinate, oversee, and manage the daily operations of the Customer Contact Section.
• Ensure team activities support Division and Department goals and objectives.
• Set priorities, direct daily work and workflow, and monitor performance.
• Support employees in meeting established expectations and achieving their potential.
• Identify and address operational or processing concerns.
• Provide guidance and resources to staff.
• Ensure customer inquiries, correspondence, and other responsibilities are handled accurately, efficiently, and professionally.
• Mentor, coach, and support employees through continued learning and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED