Departmental Analyst 9-P11 - MiTEAM Quality Assurance Analyst

State of Michigan•Pontiac, MI

4d•Hybrid

About The Position

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. The MiTEAM Quality Assurance Analyst is responsible for completing a variety of continuous quality improvement (CQI) activities in assigned field offices. These activities include: compiling and reviewing available data, completing case reads, interviews and observations to acquire information on field staff’s compliance with MDHHS policy and fidelity to the child welfare case practice model. The position also supports implementation and sustainability activities associated with the Strengthening our Focus on Children and Families, Michigan’s approach to the implementation of the MiTEAM Practice Model. The MiTEAM Practice Model is a trauma-informed approach to case practice in child welfare that includes core competencies of teaming, engagement, assessment and mentoring. Within the context of the MiTEAM Practice Model, the MiTEAM Quality Assurance Analyst focuses on analysis of data to be used in local office strategic planning and continuous quality improvement activities. MiTEAM Quality Assurance Analyst will assist local staff and managers in generating and analyzing data and information in order to address local opportunities for increased compliance with policy and improved quality of service delivery. In this role the position will be charged with leading specific local office tasks designed to improve the quality of service provided to children and families that come into contact with MDHHS programs. Primary work assignments will originate from local office management and will include coordinated statewide CQI activities.

Requirements

Possession of a bachelor's degree in any major.
Departmental Analyst 9: No specific type or amount is required.
Departmental Analyst 10: One year of professional experience.
Departmental Analyst P11: Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.
Must apply for this position online via NEOGOV.
Relevant experience and/or education referred to in supplemental questions must be documented in resume, transcript and/or application.
Attach a resume identifying specific experience and dates of employment (month and year, hours per week).
Attach a cover letter.
If applicable, attach a copy of an official transcript(s).
Successful completion of a background investigation and a criminal records check.
Prohibition of using artificial intelligence (AI) software of any kind in all areas of the selection process.

Responsibilities

Completing a variety of continuous quality improvement (CQI) activities in assigned field offices.
Compiling and reviewing available data.
Completing case reads, interviews and observations to acquire information on field staff’s compliance with MDHHS policy and fidelity to the child welfare case practice model.
Supporting implementation and sustainability activities associated with the Strengthening our Focus on Children and Families, Michigan’s approach to the implementation of the MiTEAM Practice Model.
Focusing on analysis of data to be used in local office strategic planning and continuous quality improvement activities.
Assisting local staff and managers in generating and analyzing data and information in order to address local opportunities for increased compliance with policy and improved quality of service delivery.
Leading specific local office tasks designed to improve the quality of service provided to children and families that come into contact with MDHHS programs.
Coordinating statewide CQI activities.