Department Supervisor - Sugarloaf Mills Mall

H&M•Lawrenceville, GA

About The Position

The Department Supervisor supports the store’s sales and profit goals by executing plans to deliver the best customer experience in the department and across the store. The role follows legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, helps maintain visual and commercial presentation, and works with the team to promote products, customer loyalty, and in-store sustainability initiatives. The role also supports team development, retail operations, stock management, store technology and services, and daily store opening and closing.

Requirements

Emerging leadership ability and enjoyment of taking responsibility.
Ambitious and an effective communicator.
Supportive and capable of finding analytical solutions.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support sales and profit goals by executing plans that deliver a strong customer experience in the department and store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions and ensure customer service is provided throughout the store.
Identify the department’s strengths and commercial opportunities, and work with the Department Manager to address them.
Help the team promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Ensure correct fitting room and checkout routines, including transactions, returns, and exchanges.
Ensure administrative routines for people and store operations are handled correctly.
Stay current on fashion trends, brands, products, competitors, and relevant influencers, and ensure the team shares product and fashion knowledge with customers.
Retain and share knowledge with the store team; collaborate with the in-store Visual Merchandiser team; and give and receive feedback.
Communicate regularly with store colleagues to inform, motivate, and inspire them, including through meetings.
Ensure procedures, routines, and legal requirements are followed throughout the store.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas, and ensure good garment care and visual and commercial product presentation.
Maintain stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery, garment presentation, and fitting room routines follow internal standards and use provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in accordance with global and local guidelines and requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Employee discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Colleague Resource Groups and career development opportunities.