Department Manager - Sugarloaf Mills Mall

H&M • Lawrenceville, GA

2d • Onsite

About The Position

The Department Manager leads and develops the store team while supporting an inclusive, collaborative, and entrepreneurial culture. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding department performance and opportunities, and analyzing sales to create plans that optimize results and profit.

The manager oversees the total omnichannel customer experience for their department, customer service, sales and budget goals, cost efficiency, administrative routines, and fashion and product knowledge. They recruit, onboard, coach, evaluate, schedule, and develop team members, while communicating regularly and collaborating with the in-store Visual Merchandiser team.

The role also ensures retail operations and visual and commercial execution meet H&M standards, including store cleanliness, product presentation and garment care, stock levels, delivery and fitting-room routines, price signage, omnichannel and in-store technology services, and health and safety procedures. Department Managers are responsible for opening and closing the store daily.

Requirements

• Strong leadership skills and enjoyment of taking responsibility for others.
• Ambitious and an effective communicator.
• Supportive and capable of finding analytical solutions.
• Able to work with numbers and manage statistics.
• Achievement-oriented and motivated by performance and competition.
• Customer-centric.

Responsibilities

• Deliver the total omnichannel customer experience in the store, ensuring visual and commercial curation follows global guidelines.
• Represent H&M positively in customer interactions and ensure customer service is provided throughout the store.
• Identify department strengths and commercial opportunities, and take action to improve performance.
• Establish and analyze sales and budget goals and create plans to optimize results and profits.
• Ensure the team promotes products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Manage the department cost-effectively and ensure fitting-room, checkout, transaction, returns, exchanges, and administrative routines are handled correctly.
• Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
• Ensure the team shares product and fashion knowledge and relevant information during customer interactions.
• Recruit, onboard, manage performance, upskill, and develop the in-store team.
• Complete performance evaluations and succession planning to support business and team needs.
• Share knowledge and skills with the team and collaborate with the in-store Visual Merchandiser team.
• Give and receive feedback, plan and schedule the team, and communicate regularly with store colleagues to inform, motivate, and inspire them.
• Ensure store procedures, routines, and legal requirements are followed.
• Participate in relevant onboarding, introduction, training, and development processes.
• Maintain a clean and tidy sales floor, back of house, and stockroom, and ensure high-quality visual and commercial product presentation and garment care.
• Secure good stock levels and provide allocation input to the Area team.
• Ensure the garment cycle, from delivery through presentation, and fitting-room routines follow internal standards, using provided tools and technology.
• Maintain in-store omnichannel and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs throughout the store according to global and local strategies and regional requirements.
• Maintain back-of-house areas, including colleague information, health and safety, and tidiness.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed