Department Supervisor - Jordan Creek Town Center
About The Position
The Department Supervisor supports the store’s sales and profit goals by executing a plan to deliver the best customer experience in the department and across the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, drives customer service and product promotion, maintains fashion and commercial presentation, and helps ensure effective team development and retail operations. The position also includes responsibility for opening and closing the store daily.
Requirements
- Emerging leader who enjoys taking responsibility.
- Effective communicator who is supportive and analytical, and able to find solutions.
- Capable of working with numbers and managing statistics.
- Achievement-oriented and motivated by performance and competition.
- Customer-centric.
Responsibilities
- Support sales and profit goals by delivering the best customer experience in the department and store.
- Support the total omnichannel customer experience and maintain visual and commercial presentation according to global guidelines.
- Represent H&M positively in customer interactions and ensure customer service is provided throughout the store.
- Identify department strengths and commercial opportunities, and work with the Department Manager to act on them.
- Help the team promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
- Ensure correct fitting-room, checkout, transaction, return, exchange, and administrative routines.
- Stay informed about fashion, trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
- Share knowledge and skills with the store team; collaborate with Visual Merchandisers; exchange feedback; and communicate with colleagues to inform, motivate, and inspire them.
- Ensure store procedures, routines, and legal requirements are followed.
- Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Ensure high-quality fashion, visual, and commercial product presentation and garment care; maintain stock levels and provide allocation input to the Area team.
- Oversee the garment cycle from delivery through presentation and ensure fitting-room routines follow internal standards, using available tools and technology.
- Maintain in-store omnichannel and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
- Maintain price signs in accordance with global and local strategies and market or regional requirements.
- Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
- Open and close the store daily.
Benefits
- Staff discount across H&M Group brands.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Wellness and family support programs.
- Paid leave programs and paid time off, including a community day.
- Colleague Resource Groups and networking opportunities.
- Global career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
