Department Manager - Jordan Creek Towne Center
About The Position
The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for creating an excellent operational and visual experience for customers and colleagues, understanding the department’s strengths and opportunities, analyzing sales, and developing plans to improve results and profits. The manager oversees the total omnichannel customer experience and department performance, including customer service, sales and budget goals, cost-efficient operations, administrative routines, and fitting room and checkout procedures. The role keeps the team informed about fashion and product trends and builds its product knowledge. It also manages recruitment, onboarding, performance, development, succession planning, team scheduling, communication, and compliance with store procedures and legal requirements. The role ensures effective retail operations and visual and commercial execution: maintaining the sales floor, stockroom and back-of-house areas; managing stock levels and garment flow; following presentation and garment-care standards; maintaining price signage; and supporting omnichannel services and in-store technology. The manager is also responsible for opening and closing the store daily.
Requirements
- Strong leadership and enjoyment of taking responsibility for others.
- Ambition and effective communication skills.
- A supportive approach and ability to find analytical solutions.
- Ability to work with numbers and manage statistics.
- Achievement-oriented and motivated by performance and competition, with a customer-centric approach.
Responsibilities
- Lead, support, and encourage the team while fostering an inclusive, collaborative, and entrepreneurial culture.
- Ensure a strong omnichannel customer experience and visual and commercial curation aligned with global guidelines.
- Represent the H&M brand positively in customer interactions and ensure customer service and active product selling throughout the store.
- Monitor the department’s strengths and commercial opportunities, analyze sales and budget goals, and create plans to optimize results and profits.
- Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Manage the department cost-efficiently and ensure correct fitting room, checkout, transaction, return, exchange, and administrative routines.
- Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
- Manage team recruitment, onboarding, performance, upskilling, development, performance evaluations, and succession planning.
- Plan and schedule the team, communicate regularly with store colleagues, and give and receive feedback.
- Collaborate and plan with the in-store Visual Merchandiser team.
- Ensure store procedures, routines, and legal requirements are followed, and participate in relevant onboarding, training, and development.
- Maintain clean and tidy sales-floor, stockroom, and back-of-house areas, including colleague information and health and safety upkeep.
- Ensure high-quality visual and commercial product presentation and garment care; maintain stock levels and provide allocation input to the Area team.
- Oversee the garment cycle from delivery through presentation and ensure fitting room routines meet internal standards, using provided tools and technology.
- Maintain in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Maintain price signs in accordance with global and local guidelines and sales-market or regional requirements.
- Open and close the store daily.
Benefits
- Staff discount across H&M Group brands, in stores and online.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Paid time off, including a community day to serve the local community.
- Wellness and family support programs.
- Colleague Resource Groups and access to a global talent community and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
