Department Secretary - Full Time - Days

Mohawk Valley Health System • City of Utica, NY

4d • $18 - $23

About The Position

The Department Secretary coordinates administrative and public relations duties for the assigned program or department. The role maintains communication among patients, families, clinical staff, and team members; performs reception and clerical work; and supports department operations. It also addresses patient and family concerns by providing empathetic, compassionate, culturally sensitive service and using positive service recovery methods.

Requirements

• High school diploma or GED.
• One year of college.

Nice To Haves

• Liberal Arts or Secretarial degree.
• Certified Health Unit Coordinator.

Responsibilities

• Maintain communication among patients, families, clinical staff, and team members.
• Perform receptionist and clerical duties, including monitoring and maintaining the electronic medical record, coordinating communication between patients and medical staff, greeting and checking in patients and families, and using a computer for data-related tasks.
• Support department operations by coordinating meetings, ordering supplies, running reports, and coordinating department events.
• Address customer issues by providing patient-centered service that meets or exceeds expectations, professionally managing the needs and concerns of patients, families, and caregivers, responding to patient requests, referring requests to appropriate subject matter experts or decision-makers, and providing culturally sensitive care.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED