MH Department Secretary DI

Brown Medicine•Taunton, MA

9d•$21 - $31•Onsite

About The Position

The Department Secretary performs administrative duties under general supervision and established policies and procedures to help expedite patients’ visits for clinical care. Duties include preparing patient records; registration and pre-registration; resolving issues; filing, faxing, and scanning; scheduling, confirming, and rescheduling appointments; and preparing for and collecting co-payments. The role provides receptionist and customer service support in an outpatient clinical setting and handles patient information, scheduling, billing, and medical-record coordination. The secretary is expected to support Brown University Health’s mission of “Delivering health with care,” model its values of Compassion, Accountability, Respect, and Excellence, and demonstrate its core competencies: Instill Trust and Value Differences; Patient and Community Focus; and Collaborate. The position works independently within departmental policies, referring complex questions to a supervisor. No supervisory responsibility is assigned. Flexibility to work in alternate areas may be required to support safe and effective operations during call-outs, staffing variances, or other circumstances.

Requirements

High school diploma or equivalent.
Demonstrated knowledge of PC skills using the Windows operating system and accompanying software packages.
Knowledge of medical terminology.
Ability to read, write, and speak English.
Knowledge of courteous telephone techniques and good customer service skills.

Nice To Haves

Six months of related experience in a medical office environment and/or outpatient setting is preferred.

Responsibilities

Schedule patient appointments, including follow-up visits, diagnostic imaging, and referrals, using the hospital’s online scheduling system.
Register patients and verify demographic, insurance authorization, co-payment, and physician information in the online billing system; collect co-payments and provide receipts.
Confirm insurance eligibility and obtain visit authorizations as needed; copy patients’ identification and insurance cards.
Mail informational materials to new patients and contact outside agencies to obtain patient information or coordinate clinic and treatment programs.
Provide outpatient reception services, answer and return calls, remind patients of appointments, greet arriving patients, verify information, and orient patients to the outpatient center.
Enter and verify diagnosis and service codes in the billing system; work with patients and Patient Financial Services to resolve billing issues, including denials, and refer patients for financial counseling when appropriate.
Obtain and organize medical records and ensure patient files are complete before treatment or clinic visits, following up with hospital departments and referring offices for missing information.
Print reports using online scheduling and billing systems.
Follow the organization’s mission and applicable ambulatory-care, administrative, clerical, safety, and departmental policies and procedures.
Respond to calls and inquiries, take accurate messages, and route calls to appropriate staff and Radiologists as needed, including in a centralized call setting.
Maintain and develop work skills through available training and resources; attend staff meetings and in-services and review required documentation.
Assist with orientation and mentoring of others.
Perform analytical and decision-making duties with minimal supervision and seek assistance or consultation when appropriate.
Obtain required patient, parent, or legal guardian signatures before releasing patient information or films.
Use and maintain office equipment, including fax machines, printers, copiers, and film duplicators.
Provide coverage during system downtime and remain flexible to meet departmental needs.
Sort and distribute mail accurately; routinely review office policies and procedures and complete annual job competencies on time.
Perform other work-related duties as assigned and work in alternate areas when required to support operations.