Department Representative II (Part-Time)

City of Garland • Tehachapi, CA

5d

About The Position

The Department Representative II handles customer calls, creates service orders, and resolves service problems politely and efficiently in accordance with department policies and procedures. The role also generates inbound commercial sales by creating contractual agreements for front-load and roll-off containers. It verifies cash drawers, enters account information, handles billing inquiries and account adjustments, processes payments, and collects monies owed to the City of Garland for the Sanitation Department. The position requires professional and friendly engagement with internal and external customers.

This is a flexible part-time position. Candidates must be available between 8:00 a.m. and 5:00 p.m. to accommodate occasional schedule adjustments for outage coverage or department needs.

Requirements

• High school diploma or General Equivalency Diploma (G.E.D.).
• Two years of related experience, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• Availability between 8:00 a.m. and 5:00 p.m. for occasional schedule adjustments related to outage coverage or department needs.

Nice To Haves

• Associate’s degree in Accounting, Business Administration, or a related area.
• Four to six years of experience in cash handling, customer service, utility billing, or a related field.
• Skill in conflict resolution.
• Skill in Microsoft Office, including Excel, Word, and Outlook.
• Excellent customer service skills in person and over the telephone.
• Skill in basic arithmetic.
• Skill in balancing cash drawers and operating a cashiering system.

Responsibilities

• Investigate missed container reports using Samsara, communicate findings to staff and customers, and maintain documentation.
• Enter payments into the cash drawer and record payment transactions.
• Interact with customers or their agents in person, by phone, or in writing to resolve questions or problems relating to waste collection payments, fees, and scale weights.
• Research, analyze, and process adjustments to correct payments, issue refunds, and process sales tax exemptions.
• Open and close service orders.
• Support multiple duties, including those of a Customer Care Representative, Scale Attendant, and Dispatcher.
• Create contractual agreements for front-load and roll-off containers and generate inbound commercial sales.
• Verify cash drawers, enter accurate account information, process billing inquiries and account adjustments, process payments, and collect monies owed to the City of Garland for the Sanitation Department.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED