Department of State Aide 6-E8 (ISB)

State of Michigan • Lansing, MI

7d • Onsite

About The Position

The Internal Services Branch (ISB) position is based in the Secretary of State Building within the State Secondary Complex completing Secretary of State transactions using internal, no-contact service delivery methods. Staff primary function is to process/issue driver licenses and personal identification cards, vehicle titles, registration/license plates, watercraft and snowmobile registration/decals, disability placards, voter registrations and various other Secretary of State branch products. Other responsibilities include communicating with the customer by phone, letter, or email as needed to answer questions, return documents, or provide instruction. Other responsibilities include assisting with Renew by Mail (RBM) unit duties when needed. This position is not located in a branch office, it is located within the State Secondary Complex.

Requirements

• Education typically acquired through completion of high school.
• Two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department State Aide 7.
• Must apply for this vacancy through the Neogov system.
• Must submit to and pass a pre-employment drug test.
• Must pass a nationwide criminal history background check.
• Must be a United States Citizen.
• Must pass a thorough background investigation.
• Must provide proof of U.S. Citizenship.
• Must provide photo identification.
• Current legal name and date of birth on citizenship and identity documents should match.
• Spelling needs to match exactly.
• Date of birth needs to be an exact match.
• If the current legal name is different from the name on the birth certificate, the employee must show legal proof of the name change (i.e. original marriage license, divorce decree or court order).

Nice To Haves

• One year of experience equivalent to a Department of State Aide 6.
• One year of experience equivalent to a Department State Aide 7.

Responsibilities

• Process/issue driver licenses and personal identification cards
• Process/issue vehicle titles, registration/license plates
• Process/issue watercraft and snowmobile registration/decals
• Process/issue disability placards
• Process/issue voter registrations
• Process/issue various other Secretary of State branch products
• Communicate with the customer by phone, letter, or email as needed to answer questions, return documents, or provide instruction
• Assist with Renew by Mail (RBM) unit duties when needed

Benefits

• Accommodations if you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED