Department Manager - Arbor Place

H&M Group•Douglasville, GA

2d•$24 - $27

About The Position

The Department Manager leads and develops the store team while fostering an inclusive, collaborative, and entrepreneurial culture. The role is responsible for delivering an excellent omnichannel customer, operational, and visual experience; analyzing sales and budgets; and creating plans to improve results and profitability. The manager oversees department performance, customer service, fashion and product presentation, team development, store operations, and compliance with company routines and legal requirements. Responsibilities also include coordinating team schedules, maintaining stock and sales-floor standards, and opening and closing the store.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Effective communication skills and a supportive approach.
Analytical problem-solving ability and capability with numbers and statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Own the total omnichannel customer experience in the store, ensuring visual and commercial curation follows global guidelines.
Represent H&M positively during customer interactions and ensure customer service is provided throughout the store.
Monitor department strengths and commercial opportunities and take action to improve performance.
Set and analyze sales and budget goals, then develop plans to optimize results and profits.
Ensure the team actively promotes products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Manage the department cost-effectively and ensure correct fitting-room, checkout, transaction, returns, exchanges, and administrative routines.
Keep current with fashion trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the store team.
Complete performance evaluations and succession planning in response to business and team needs.
Share knowledge and skills with the team, collaborate with in-store Visual Merchandisers, and give and receive feedback.
Plan and schedule the team, and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high fashion quality and visual and commercial product presentation, including garment care.
Maintain good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines follow internal standards, using provided tools and technology.
Maintain in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in line with global and local guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands.
Participation in the H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Paid time off, including a community day.
Wellness and family support programs.
Colleague Resource Groups and access to a global talent community with development opportunities.